# Video not properly encoded error on iPad 2 for one Axis camera, but not the other

**URL:** https://community.wowza.com/t/video-not-properly-encoded-error-on-ipad-2-for-one-axis-camera-but-not-the-other/35978
**Category:** Wowza Streaming Engine
**Created:** [August 1, 2016, 12:19pm UTC](https://community.wowza.com/t/video-not-properly-encoded-error-on-ipad-2-for-one-axis-camera-but-not-the-other/35978 "2016-08-01T12:19:41Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![Kenny\_Freundlich](https://avatars.discourse-cdn.com/v4/letter/k/e9a140/32.png) [@Kenny\_Freundlich](https://community.wowza.com/u/Kenny_Freundlich)
#### Post date: [August 1, 2016, 12:19pm UTC](https://community.wowza.com/t/video-not-properly-encoded-error-on-ipad-2-for-one-axis-camera-but-not-the-other/35978/1 "2016-08-01T12:19:41Z")

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We have several Axis network cameras on campus. We have set up stream files for each one in the live application of Wowza Streaming Engine 4.2.0 on Linux.

Stream #1 works perfectly, even on 4-year old iPad (3rd Generation) running iOS 9.3.2. \<[http://web.wellesley.edu/video/](http://web.wellesley.edu/video/)\>

Stream #2 give me an error message on that iPad (and only on that iPad). The error message is html5: Video not properly encoded \<[http://web.wellesley.edu/video/ptz.html](http://web.wellesley.edu/video/ptz.html)\>

The only difference in the cameras is that the camera that’s _not_ working on the iPad is an AXIS V5915 PTZ cam, and the one that _is_ working is an AXIS P1357-E.

We’re using Flowplayer HTML5 6.0.4 for both of them.

Both streams work fine on desktop browsers, and on an 6th Gen iPod Touch.

Any idea what’s wrong? Thanks…k

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### Author: ![Kenny\_Freundlich](https://avatars.discourse-cdn.com/v4/letter/k/e9a140/32.png) [@Kenny\_Freundlich](https://community.wowza.com/u/Kenny_Freundlich)
#### Post date: [August 4, 2016, 1:21pm UTC](https://community.wowza.com/t/video-not-properly-encoded-error-on-ipad-2-for-one-axis-camera-but-not-the-other/35978/2 "2016-08-04T13:21:59Z")

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It turns out that the error message (html5: Video not properly encoded) was a red herring.

Restarting Wowza fixed the problem.

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### Author: ![Andy\_Engberson](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/andy_engberson/32/392_2.png) [@Andy\_Engberson](https://community.wowza.com/u/Andy_Engberson)
#### Post date: [August 24, 2016, 12:59am UTC](https://community.wowza.com/t/video-not-properly-encoded-error-on-ipad-2-for-one-axis-camera-but-not-the-other/35978/3 "2016-08-24T00:59:31Z")

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Glad to hear things are working. Thanks for posting the feedback.

Regards,

Andy\_E