# Users reporting video freezes (VOD) at different frames. Has anyone experienced this problem and a possible solution?

**URL:** <https://community.wowza.com/t/users-reporting-video-freezes-vod-at-different-frames-has-anyone-experienced-this-problem-and-a-possible-solution/51882>\
**Category:** Wowza Streaming Engine\
**Created:** [September 3, 2018, 6:58pm UTC](https://community.wowza.com/t/users-reporting-video-freezes-vod-at-different-frames-has-anyone-experienced-this-problem-and-a-possible-solution/51882 "2018-09-03T18:58:37Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Lekan\_Reju](https://avatars.discourse-cdn.com/v4/letter/l/54ee81/32.png) [@Lekan\_Reju](https://community.wowza.com/u/Lekan_Reju)\
**Post date:** [September 3, 2018, 6:58pm UTC](https://community.wowza.com/t/users-reporting-video-freezes-vod-at-different-frames-has-anyone-experienced-this-problem-and-a-possible-solution/51882/1 "2018-09-03T18:58:37Z")

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Missing title. Missing body.

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**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [September 4, 2018, 2:14pm UTC](https://community.wowza.com/t/users-reporting-video-freezes-vod-at-different-frames-has-anyone-experienced-this-problem-and-a-possible-solution/51882/2 "2018-09-04T14:14:33Z")

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Hello @Lekan Reju, for fastest troubleshooting please open a support ticket so we may take a look at your configuration. Thank you.

**[https://www.wowza.com/support/open-ticket](https://www.wowza.com/support/open-ticket)**