# Urgent, live stream to get screenshot frame problem!

**URL:** <https://community.wowza.com/t/urgent-live-stream-to-get-screenshot-frame-problem/55715>\
**Category:** Wowza Streaming Engine\
**Created:** [August 14, 2020, 4:46pm UTC](https://community.wowza.com/t/urgent-live-stream-to-get-screenshot-frame-problem/55715 "2020-08-14T16:46:00Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![11176](https://avatars.discourse-cdn.com/v4/letter/1/73ab20/32.png) [@11176](https://community.wowza.com/u/11176)\
**Post date:** [August 14, 2020, 4:46pm UTC](https://community.wowza.com/t/urgent-live-stream-to-get-screenshot-frame-problem/55715/1 "2020-08-14T16:46:00Z")

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Released in the stream of time, I custom for instance name, I get live streaming through wowza screenshots frame of the url can’t get of, for example, I custom 'test instance name, url: [http://localhost:8086/thumbnail?Application](http://localhost:8086/thumbnail?Application) = live&instance = test&streamname = test. Stream&size = 640 x360 & fitmode = the letterbox

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**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [August 14, 2020, 6:40pm UTC](https://community.wowza.com/t/urgent-live-stream-to-get-screenshot-frame-problem/55715/2 "2020-08-14T18:40:57Z")

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Please see this post for help

[http://community.wowza.com/community/questions/57565/generate-thumbnail-images-of-live-streams-using-th-2.html](http://community.wowza.com/community/questions/57565/generate-thumbnail-images-of-live-streams-using-th-2.html)

You’ll need to send a support ticket if you need assistance debugging. We do not do that in the forums. Thanks.

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**Author:** ![jun110\_jia](https://avatars.discourse-cdn.com/v4/letter/j/e9c0ed/32.png) [@jun110\_jia](https://community.wowza.com/u/jun110_jia)\
**Post date:** [August 17, 2020, 3:14pm UTC](https://community.wowza.com/t/urgent-live-stream-to-get-screenshot-frame-problem/55715/3 "2020-08-17T15:14:58Z")

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I can get thumbnails according to wowza document [https://www.wowza.com/docs/how-to-generate-thumbnail-images-of-live-streams](https://www.wowza.com/docs/how-to-generate-thumbnail-images-of-live-streams), but I can’t use ‘test’ instance. Why

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**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [August 17, 2020, 4:06pm UTC](https://community.wowza.com/t/urgent-live-stream-to-get-screenshot-frame-problem/55715/4 "2020-08-17T16:06:09Z")

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We’re not sure and is not possible to determine through the forums unfortunately. Can you send in a support ticket and we’ll be able to debug the issue there. Thanks.

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**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [August 19, 2020, 3:24pm UTC](https://community.wowza.com/t/urgent-live-stream-to-get-screenshot-frame-problem/55715/5 "2020-08-19T15:24:39Z")

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Also, at the very top of this page, you can see a SUPPORT tab in the navigation bar- you can click there as well.

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**Author:** ![Amara\_Graham](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/amara_graham/32/381_2.png) [@Amara\_Graham](https://community.wowza.com/u/Amara_Graham)\
**Post date:** [August 19, 2020, 1:55pm UTC](https://community.wowza.com/t/urgent-live-stream-to-get-screenshot-frame-problem/55715/6 "2020-08-19T13:55:55Z")

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You can submit a support ticket here - [https://www.wowza.com/support/open-ticket](https://www.wowza.com/support/open-ticket)

Please be sure to select the correct product, which in your case appears to be Wowza Streaming Engine.

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**Author:** ![11176](https://avatars.discourse-cdn.com/v4/letter/1/73ab20/32.png) [@11176](https://community.wowza.com/u/11176)\
**Post date:** [August 19, 2020, 3:17am UTC](https://community.wowza.com/t/urgent-live-stream-to-get-screenshot-frame-problem/55715/7 "2020-08-19T03:17:01Z")

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What is the address for submitting the support ticket