# Upgrade Files **URL:** \ **Category:** Wowza Streaming Engine\ **Created:** [February 21, 2014, 11:16am UTC](https://community.wowza.com/t/upgrade-files/37335 "2014-02-21T11:16:58Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Kenny\_Griffin](https://avatars.discourse-cdn.com/v4/letter/k/3ab097/32.png) [@Kenny\_Griffin](https://community.wowza.com/u/Kenny_Griffin)\ **Post date:** [February 21, 2014, 11:16am UTC](https://community.wowza.com/t/upgrade-files/37335/1 "2014-02-21T11:16:58Z")
“License holders may log in or creating an account on [Wowza.com](http://Wowza.com) and find available updates on the Downloads tab of Account Management.” I don’t see a downloads tab anywhere on my account management. The only downloads thing I can find is the main downloads page with the main initial setup files. ---
**Author:** ![Jason\_Hilton](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/jason_hilton/32/437_2.png) [@Jason\_Hilton](https://community.wowza.com/u/Jason_Hilton)\ **Post date:** [February 21, 2014, 4:22pm UTC](https://community.wowza.com/t/upgrade-files/37335/2 "2014-02-21T16:22:34Z")
Hi, This is most likely due to you not having a valid paid for license or could be because you’re not one of the 5 primary account holders. If you’re a primary account holder and have Wowza Streaming Engine 4 key the “Mydownload” tab should be visible to you. Edited: You may have to log out and then log back in to see if this appears. If not please ensure you do a “shift-reload” of the page to see if this helps. The Wowza Streaming Engine 4 key must be associated with the same account which the key is assigned to. Jason ---
**Author:** ![Richard\_Lanham](https://avatars.discourse-cdn.com/v4/letter/r/c68b51/32.png) [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)\ **Post date:** [February 24, 2014, 12:44am UTC](https://community.wowza.com/t/upgrade-files/37335/3 "2014-02-24T00:44:38Z")
Kenny, Do you have a ticket open for this? If not and still a problem, please open a ticket by writing to support@wowza.com Richard ---
**Author:** ![Jason\_Hilton](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/jason_hilton/32/437_2.png) [@Jason\_Hilton](https://community.wowza.com/u/Jason_Hilton)\ **Post date:** [February 21, 2014, 5:48pm UTC](https://community.wowza.com/t/upgrade-files/37335/4 "2014-02-21T17:48:55Z")
Hi, I’ve updated/edited the post above so that it’s more accurate. When looking up a ticket associated with your email address, I could not see a Wowza Streaming Engine 4 key. Did you use a different email address when requesting the Wowza Streaming Engine 4 key? Jason ---
**Author:** ![Kenny\_Griffin](https://avatars.discourse-cdn.com/v4/letter/k/3ab097/32.png) [@Kenny\_Griffin](https://community.wowza.com/u/Kenny_Griffin)\ **Post date:** [February 21, 2014, 11:23am UTC](https://community.wowza.com/t/upgrade-files/37335/5 "2014-02-21T11:23:56Z")
> Hi, > > This is most likely due to you not having a valid paid for license or could be because you’re not one of the 5 primary account holders. > > If you’re a primary account holder and have a Monthly or Perpetual license key the “Mydownload” tab should be visible to you. > > Jason I’m logged in under the primary account holder’s account. I have a monthly subscription and can see my invoices and payment options. I also have a version 4 key already. ---
**Author:** ![Kenny\_Griffin](https://avatars.discourse-cdn.com/v4/letter/k/3ab097/32.png) [@Kenny\_Griffin](https://community.wowza.com/u/Kenny_Griffin)\ **Post date:** [February 21, 2014, 12:13pm UTC](https://community.wowza.com/t/upgrade-files/37335/6 "2014-02-21T12:13:28Z")
The account is mike@appnet.com ---
**Author:** ![Kenny\_Griffin](https://avatars.discourse-cdn.com/v4/letter/k/3ab097/32.png) [@Kenny\_Griffin](https://community.wowza.com/u/Kenny_Griffin)\ **Post date:** [February 21, 2014, 12:54pm UTC](https://community.wowza.com/t/upgrade-files/37335/7 "2014-02-21T12:54:08Z")
> Hi, > > I’ve updated/edited the post above so that it’s more accurate. > > When looking up a ticket associated with your email address, I could not see a Wowza Streaming Engine 4 key. > > Did you use a different email address when requesting the Wowza Streaming Engine 4 key? > > Jason The mike@appnet.com is my boss’s and is the main account. Mine is kenny@appnet.com and isn’t associated with any other account from what I can tell. Can somebody email me at kenny@appnet.com to get this cleared up? I was given a key but it’s pretty obvious that it was not given out correctly. ---
**Author:** ![Kenny\_Griffin](https://avatars.discourse-cdn.com/v4/letter/k/3ab097/32.png) [@Kenny\_Griffin](https://community.wowza.com/u/Kenny_Griffin)\ **Post date:** [February 24, 2014, 10:48am UTC](https://community.wowza.com/t/upgrade-files/37335/8 "2014-02-24T10:48:58Z")
> Kenny, > > Do you have a ticket open for this? If not and still a problem, please open a ticket by writing to support@wowza.com > > Richard I just sent an email this morning. ---
**Author:** ![Kenny\_Griffin](https://avatars.discourse-cdn.com/v4/letter/k/3ab097/32.png) [@Kenny\_Griffin](https://community.wowza.com/u/Kenny_Griffin)\ **Post date:** [February 26, 2014, 1:26pm UTC](https://community.wowza.com/t/upgrade-files/37335/9 "2014-02-26T13:26:42Z")
Haven’t heard anything in two days. Wowza support has been pretty subpar over the past few weeks.