# Update to 4.9.3.2 is not working for WSE

**URL:** <https://community.wowza.com/t/update-to-4-9-3-2-is-not-working-for-wse/102620>\
**Category:** Wowza Streaming Engine\
**Created:** [April 14, 2025, 2:39pm UTC](https://community.wowza.com/t/update-to-4-9-3-2-is-not-working-for-wse/102620 "2025-04-14T14:39:51Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Andy\_Gillette](https://avatars.discourse-cdn.com/v4/letter/a/bbce88/32.png) [@Andy\_Gillette](https://community.wowza.com/u/Andy_Gillette)\
**Post date:** [April 14, 2025, 2:39pm UTC](https://community.wowza.com/t/update-to-4-9-3-2-is-not-working-for-wse/102620/1 "2025-04-14T14:39:51Z")

</div>

I have 4 WSE servers (at 4.9.2.6) and each one after the update happens, the WSE Engine Manager service won’t stay “running” under Windows Services. So the management WSE site, you cannot log in at all. When I try to start the service and it starts, but will not stay on. Nothing in the logs at all. Any ideas?

---

<div class="post-metadata">

**Author:** ![Andy\_Gillette](https://avatars.discourse-cdn.com/v4/letter/a/bbce88/32.png) [@Andy\_Gillette](https://community.wowza.com/u/Andy_Gillette)\
**Post date:** [April 16, 2025, 12:15pm UTC](https://community.wowza.com/t/update-to-4-9-3-2-is-not-working-for-wse/102620/2 "2025-04-16T12:15:44Z")

</div>

Anyone else having this type of problem?

---

<div class="post-metadata">

**Author:** ![Andy\_Gillette](https://avatars.discourse-cdn.com/v4/letter/a/bbce88/32.png) [@Andy\_Gillette](https://community.wowza.com/u/Andy_Gillette)\
**Post date:** [April 16, 2025, 12:48pm UTC](https://community.wowza.com/t/update-to-4-9-3-2-is-not-working-for-wse/102620/3 "2025-04-16T12:48:17Z")

</div>

Here is what i get now in the manager logs.

| 2025-04-16 | 08:31:34 | EDT | server | - | WARN | server | Cache miss for REQUEST dispatch to ‘/enginemanager/Home.htm’ (previous null). Performing MatchableHandlerMapping lookup. This is logged once only at WARN level, and every time at TRACE. |
| --- | --- | --- | --- | --- | --- | --- | --- |
| 2025-04-16 | 08:31:34 | EDT | server | - | INFO | server | WowzaHttpSessionListener.sessionCreated: F5282A5975EC2F7388564E2573B8E90B |
| 2025-04-16 | 08:31:34 | EDT | server | - | INFO | server | WowzaSecurityTokenGlobalAttrInterceptor.preHandle: CSRF insert for session [F5282A5975EC2F7388564E2573B8E90B]: 4C836E84207A80F3EDF970F438313C896D7B9F2976ACD6B3 |
| 2025-04-16 | 08:31:34 | EDT | [http://localhost:8087](http://localhost:8087) | anonymousUser | INFO | server | SesssionTimeoutFilter.doFilter: Session new [F5282A5975EC2F7388564E2573B8E90B] |
| 2025-04-16 | 08:31:40 | EDT | server | - | INFO | server | REST API: ConfigBase: init |
| 2025-04-16 | 08:31:40 | EDT | server | - | INFO | server | REST API: Authentication: Successful login for:admin |
| 2025-04-16 | 08:31:42 | EDT | [http://localhost:8087](http://localhost:8087) | admin | WARN | server | Exception in processing: org.restlet.resource.ResourceException: Unauthorized (401) - The request requires user authentication |

---

<div class="post-metadata">

**Author:** ![Jason\_Tuchler](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/jason_tuchler/32/462_2.png) [@Jason\_Tuchler](https://community.wowza.com/u/Jason_Tuchler)\
**Post date:** [April 24, 2025, 3:48pm UTC](https://community.wowza.com/t/update-to-4-9-3-2-is-not-working-for-wse/102620/4 "2025-04-24T15:48:52Z")

</div>

Hello @Andy_Gillette

This is being worked on within support ticket: 22675239334

The 401 warn might be a red herring as the service does not stay on. The update logs located in [install-dir]/updates/4.9.3 folder might have further details on what the issue could be with the manager service.

Looking forward to work with you within the ticket.

-Jason