# Unable to switch organisations and access Streaming cloud

**URL:** <https://community.wowza.com/t/unable-to-switch-organisations-and-access-streaming-cloud/94786>\
**Category:** Wowza Video (Formerly Streaming Cloud)\
**Created:** [April 6, 2022, 12:07am UTC](https://community.wowza.com/t/unable-to-switch-organisations-and-access-streaming-cloud/94786 "2022-04-06T00:07:20Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Tech\_Admin](https://avatars.discourse-cdn.com/v4/letter/t/a87d85/32.png) [@Tech\_Admin](https://community.wowza.com/u/Tech_Admin)\
**Post date:** [April 6, 2022, 12:07am UTC](https://community.wowza.com/t/unable-to-switch-organisations-and-access-streaming-cloud/94786/1 "2022-04-06T00:07:21Z")

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Hi,  
We have a pay as you go account for Streaming Cloud, ut I am unable to switch organisations to access it. When I click “switch org” I’m presented with no options, where as on another email attached to the account, I can switch to it. The issue is that this other account is only a support account, so cannot start a stream.

We urgently need to get a stream started. Does anyone have any ideas?

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<div class="post-metadata">

**Author:** ![Karel\_Boek](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/karel_boek/32/454_2.png) [@Karel\_Boek](https://community.wowza.com/u/Karel_Boek)\
**Post date:** [April 6, 2022, 12:18pm UTC](https://community.wowza.com/t/unable-to-switch-organisations-and-access-streaming-cloud/94786/2 "2022-04-06T12:18:43Z")

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Better to reach out to [customerservice@wowza.com](mailto:customerservice@wowza.com)