# Unable to play LL-HLS stream generated by wowza on Theo Player **URL:** \ **Category:** Wowza Streaming Engine\ **Created:** [January 22, 2021, 5:14am UTC](https://community.wowza.com/t/unable-to-play-ll-hls-stream-generated-by-wowza-on-theo-player/92735 "2021-01-22T05:14:40Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![shriyans\_Kapoor](https://avatars.discourse-cdn.com/v4/letter/s/82dd89/32.png) [@shriyans\_Kapoor](https://community.wowza.com/u/shriyans_Kapoor)\ **Post date:** [January 22, 2021, 5:14am UTC](https://community.wowza.com/t/unable-to-play-ll-hls-stream-generated-by-wowza-on-theo-player/92735/1 "2021-01-22T05:14:40Z")
Hi, I am generating a stream via OBS straight to wowza streaming engine, both the applications run locally. following is the URL that I’m using to try playing the stream on Theo Player, but all I see is an infinite loading spinner with “LIVE” icon… and in network tab: `An SSL error has occurred and a secure connection to the server cannot be made.` [**https://6009478ff30e0.streamlock.net:443/live/\_definst\_/mango/playlist\_sfm4s.m3u8**](http://6009478ff30e0.streamlock.net:443/live/_definst_/mango/playlist_sfm4s.m3u8) application name: **live** stream name: **mango** port information: Open TCP Port: **443** (https) Open TCP Port: **1935** (macromedia-fcs) Wowza server private Ip: **192.168.0.42** Wowza server port: **1935** Theo Player: stuck with black screen ![Screenshot 2021-01-22 at 10.31.35 AM](https://us1.discourse-cdn.com/flex002/uploads/wowza1/original/1X/2a545028e4efe5c0b73192d035bb882feab8ea1c.png) ## in dev console it says **An SSL error has occurred and a secure connection to the server cannot be made.** I’ve carefully placed the StreamLock certificate, verified by running=\> command: `openssl s_client -connect 6009478ff30e0.streamlock.net:443` output: `CONNECTED(00000005)` ping to **[6009478ff30e0.streamlock.net](http://6009478ff30e0.streamlock.net)** sends back: `PING 6009478ff30e0.streamlock.net (192.168.0.42): 56 data bytes` Do I have to use my public IP to generate the certificate? I’ve used my private IP. How do I generate a public URL for LLHLS stream? ---
**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\ **Post date:** [January 22, 2021, 9:36pm UTC](https://community.wowza.com/t/unable-to-play-ll-hls-stream-generated-by-wowza-on-theo-player/92735/2 "2021-01-22T21:36:13Z")
Welcome to our forums @shriyans_Kapoor. Your SSL certificate info- the string of letters and numbers is meant to be your private account info to keep your streams safe. It’s not something you should post been publicly here in the forums. If you’d like, you can request another one from Wowza and then don’t share that one. You would need to use the public IP address for SSL and that’s the one the public or internet would see. . This should be the Engine Server IP address. The **IP address** is listed as Host - **Server** on the Home page in **Wowza** Streaming Engine Manager under Application Connection Settings. > **[Troubleshoot SSL certificate configuration](https://www.wowza.com/docs/how-to-troubleshoot-ssl-certificate-configuration)** > > Troubleshoot an SSL certificate and the configuration of Wowza Streaming Engine to use an SSL certificate. Here is a troubleshooting doc for you on SSL Also a video on how to set up a LL-HLS stream: > **[How to Live Stream with Apple Low-Latency HLS](https://www.wowza.com/blog/how-to-live-stream-with-apple-low-latency-hls#:~:text=Apple%20Low%2DLatency%20HLS%20allows,sub%2Dthree%2Dsecond%20latency)** > > Watch this step-by-step video to walk you through setting up Low-Latency HLS using Wowa Streaming Engine only. Experience sub-three-second latency with HLS. For any debugging, you will need to submit a support ticket as we cannot do that in the forums. Thanks.