# Unable to play 3gp video file using wowza media server 3.1 **URL:** \ **Category:** Wowza Streaming Engine\ **Tags:** media-players-and-devices\ **Created:** [July 19, 2013, 6:48pm UTC](https://community.wowza.com/t/unable-to-play-3gp-video-file-using-wowza-media-server-3-1/40823 "2013-07-19T18:48:47Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![rajesh\_mehta](https://avatars.discourse-cdn.com/v4/letter/r/7ea924/32.png) [@rajesh\_mehta](https://community.wowza.com/u/rajesh_mehta)\ **Post date:** [July 19, 2013, 6:48pm UTC](https://community.wowza.com/t/unable-to-play-3gp-video-file-using-wowza-media-server-3-1/40823/1 "2013-07-19T18:48:47Z")
Hi I am building a location based server application for mobile devices and need to render 3gp file as well to mobile user. However when I am trying to play 3gp file,only audio is coming no video. Any suggestions ? Wowza manual says 3gp is a supported media format. ---
**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\ **Post date:** [July 19, 2013, 7:53am UTC](https://community.wowza.com/t/unable-to-play-3gp-video-file-using-wowza-media-server-3-1/40823/2 "2013-07-19T07:53:50Z")
Hi there, What is the video codec? The 3gp container is supported as long as the video codec is h264. Salvadore ---
**Author:** ![Richard\_Lanham](https://avatars.discourse-cdn.com/v4/letter/r/c68b51/32.png) [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)\ **Post date:** [July 26, 2013, 12:35pm UTC](https://community.wowza.com/t/unable-to-play-3gp-video-file-using-wowza-media-server-3-1/40823/3 "2013-07-26T12:35:11Z")
.3gp is a quicktime container like .mp4 .mov and others. What really matters is the codec of the video and audio tracks. Take a look at the [Video on Demand Encoding](https://www.wowza.com/docs/how-to-encode-video-on-demand-content) article. If you need this for playback on mobile devices, there is an example for that Richard ---
**Author:** ![Richard\_Lanham](https://avatars.discourse-cdn.com/v4/letter/r/c68b51/32.png) [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)\ **Post date:** [July 26, 2013, 12:38pm UTC](https://community.wowza.com/t/unable-to-play-3gp-video-file-using-wowza-media-server-3-1/40823/4 "2013-07-26T12:38:33Z")
And take a look at the [Mobile Test](https://www.wowza.com/html/mobile.html) You can download [this file](https://www.wowza.com/_h264/BigBuckBunny_115k.mov) mentioned in the encoding guide for testing Richard ---
**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\ **Post date:** [July 22, 2013, 6:23am UTC](https://community.wowza.com/t/unable-to-play-3gp-video-file-using-wowza-media-server-3-1/40823/5 "2013-07-22T06:23:11Z")
Hi there, Does it work if you use the Flash RTMP example player? For mobile you need to use a profile of baseline. Have a look at the mobile example here: [How to encode video on demand content](https://www.wowza.com/docs/how-to-encode-video-on-demand-content) Also take a look at this article, there is a link to a mobile test you can try: [How to troubleshoot RTSP/RTP playback](https://www.wowza.com/docs/how-to-troubleshoot-rtsp-rtp-playback) Salvadore ---
**Author:** ![rajesh\_mehta](https://avatars.discourse-cdn.com/v4/letter/r/7ea924/32.png) [@rajesh\_mehta](https://community.wowza.com/u/rajesh_mehta)\ **Post date:** [July 22, 2013, 12:54pm UTC](https://community.wowza.com/t/unable-to-play-3gp-video-file-using-wowza-media-server-3-1/40823/6 "2013-07-22T12:54:28Z")
I used h.264 video codec. Still no success! ---
**Author:** ![rajesh\_mehta](https://avatars.discourse-cdn.com/v4/letter/r/7ea924/32.png) [@rajesh\_mehta](https://community.wowza.com/u/rajesh_mehta)\ **Post date:** [July 26, 2013, 4:24pm UTC](https://community.wowza.com/t/unable-to-play-3gp-video-file-using-wowza-media-server-3-1/40823/7 "2013-07-26T16:24:51Z")
Hi Can you provide me a sample 3gp file with H.264 video codec. I am about to purchase wowza media server but unless I test whether 3gp works or not , I will not be able to make a decision.I tried using ffmpeg to convert a media file to H.264 3gp file but is not successful so far. It gives error