# Unable to make access at loadbalancer interface after upgrade

**URL:** <https://community.wowza.com/t/unable-to-make-access-at-loadbalancer-interface-after-upgrade/95824>\
**Category:** Wowza Streaming Engine\
**Created:** [January 16, 2023, 11:13am UTC](https://community.wowza.com/t/unable-to-make-access-at-loadbalancer-interface-after-upgrade/95824 "2023-01-16T11:13:49Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Stefano\_Cavallini](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/stefano_cavallini/32/896_2.png) [@Stefano\_Cavallini](https://community.wowza.com/u/Stefano_Cavallini)\
**Post date:** [January 16, 2023, 11:13am UTC](https://community.wowza.com/t/unable-to-make-access-at-loadbalancer-interface-after-upgrade/95824/1 "2023-01-16T11:13:49Z")

</div>

Hello,

after upgrade to v 4.8.20+1 I am no longer able to access the loadbalancer interface [http://IP:1935/loadbalanceinfo](http://IP:1935/loadbalanceinfo), I get the prompt for user and password but if I enter the user and password of admin.password, it doesn’t work. with the same credentials I am able to access the panel.

in server.xml I have:

```
<AuthenticationMethod>digest</AuthenticationMethod>
<!-- cleartext, bcrypt, md5, sha256 -->
<PasswordEncodingScheme>sha256</PasswordEncodingScheme>

```

then:

```
<Property>
<Name>loadbalanceAdminAuthenticationMethod</Name>
<Value>admin-digest</Value>
<Type>String</Type>
</Property>

```

but it doesn’t work the same. how can I restore access to the interface, using these settings?

thx

---

<div class="post-metadata">

**Author:** ![Jason\_Tuchler](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/jason_tuchler/32/462_2.png) [@Jason\_Tuchler](https://community.wowza.com/u/Jason_Tuchler)\
**Post date:** [January 17, 2023, 12:11am UTC](https://community.wowza.com/t/unable-to-make-access-at-loadbalancer-interface-after-upgrade/95824/2 "2023-01-17T00:11:53Z")

</div>

@Stefano_Cavallini please open a support ticket for our Support Engineers to take a further look into this:  
[https://support.wowza.com/hc/en-us](https://support.wowza.com/hc/en-us)

Wowza conf and latest access logs will be needed.  
[install-dir]/conf  
[install-dir]/logs