# Unable to install Wowza Eclipse Software Update plugin in Eclipse **URL:** \ **Category:** Wowza Developer Dojo\ **Tags:** wowza-streaming-server-java-api\ **Created:** [March 4, 2014, 10:58am UTC](https://community.wowza.com/t/unable-to-install-wowza-eclipse-software-update-plugin-in-eclipse/41531 "2014-03-04T10:58:34Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Rune\_Nesheim](https://avatars.discourse-cdn.com/v4/letter/r/fbc32d/32.png) [@Rune\_Nesheim](https://community.wowza.com/u/Rune_Nesheim)\ **Post date:** [March 4, 2014, 10:58am UTC](https://community.wowza.com/t/unable-to-install-wowza-eclipse-software-update-plugin-in-eclipse/41531/1 "2014-03-04T10:58:34Z")
I installed the latest Eclipse IDE for Java Developers (Kepler Service Release 2) as instructed on your site: [https://www.wowza.com/streaming/developers/wowza-ide-software-update](https://www.wowza.com/streaming/developers/wowza-ide-software-update) Everything seemed ok until I clicked the Finish button in point 8. The installation stopped showing me this error: ```auto An error occurred while collecting items to be installed session context was:(profile=epp.package.java, phase=org.eclipse.equinox.internal.p2.engine.phases.Collect, operand=, action=). Artifact not found: http://wowza.com/wowzaide2#sthash.Ux8FI2EO.dpuf/plugins/wowzamediaserverprosdk_2.0.0.jar. http://wowza.com/wowzaide2#sthash.Ux8FI2EO.dpuf/plugins/wowzamediaserverprosdk_2.0.0.jar Artifact not found: http://wowza.com/wowzaide2#sthash.Ux8FI2EO.dpuf/features/wowzamediaserverprosdkfeature_2.0.0.jar. http://wowza.com/wowzaide2#sthash.Ux8FI2EO.dpuf/features/wowzamediaserverprosdkfeature_2.0.0.jar ``` Included is a screenshot of the error as well. Any ideas as to what went wrong? ![](http://i.imgur.com/j2GR4G0.png) ---
**Author:** ![Richard\_Lanham](https://avatars.discourse-cdn.com/v4/letter/r/c68b51/32.png) [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)\ **Post date:** [March 7, 2014, 1:13pm UTC](https://community.wowza.com/t/unable-to-install-wowza-eclipse-software-update-plugin-in-eclipse/41531/2 "2014-03-07T13:13:00Z")
I have not seen this before. Possibly an internet connection broke in the middle of install? Richard ---
**Author:** ![Richard\_Lanham](https://avatars.discourse-cdn.com/v4/letter/r/c68b51/32.png) [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)\ **Post date:** [March 19, 2014, 10:15pm UTC](https://community.wowza.com/t/unable-to-install-wowza-eclipse-software-update-plugin-in-eclipse/41531/3 "2014-03-19T22:15:18Z")
I’ve installed Eclipse and IDE software update several times recently with no . Those links are broken, not sure why you are seeing that. Are you [following the steps here](https://www.wowza.com/streaming/developers/wowza-ide-software-update)? Ricard ---
**Author:** ![Chris\_Whitley](https://avatars.discourse-cdn.com/v4/letter/c/8baadc/32.png) [@Chris\_Whitley](https://community.wowza.com/u/Chris_Whitley)\ **Post date:** [April 10, 2014, 12:30am UTC](https://community.wowza.com/t/unable-to-install-wowza-eclipse-software-update-plugin-in-eclipse/41531/4 "2014-04-10T00:30:19Z")
I’m getting exactly the same error today on a new install. OS = Win 2k8 R2 Standard 64 bit. Have tried both Eclipse Juno (used on our production environment) and Kepler EE. Same error with both. ---
**Author:** ![Chris\_Whitley](https://avatars.discourse-cdn.com/v4/letter/c/8baadc/32.png) [@Chris\_Whitley](https://community.wowza.com/u/Chris_Whitley)\ **Post date:** [April 17, 2014, 7:46am UTC](https://community.wowza.com/t/unable-to-install-wowza-eclipse-software-update-plugin-in-eclipse/41531/5 "2014-04-17T07:46:59Z")
I finally managed to install the IDE. The only difference I can fathom between failure and success was a reboot of the server between installing Eclipse and installing Wowza IDE. ---
**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\ **Post date:** [July 25, 2014, 7:23am UTC](https://community.wowza.com/t/unable-to-install-wowza-eclipse-software-update-plugin-in-eclipse/41531/6 "2014-07-25T07:23:31Z")
A hiccup in the network connection during the installation could cause it to fail. I am glad to hear you have it sorted out. Thanks for the update. Salvadore ---
**Author:** ![Rune\_Nesheim](https://avatars.discourse-cdn.com/v4/letter/r/fbc32d/32.png) [@Rune\_Nesheim](https://community.wowza.com/u/Rune_Nesheim)\ **Post date:** [March 14, 2014, 9:04am UTC](https://community.wowza.com/t/unable-to-install-wowza-eclipse-software-update-plugin-in-eclipse/41531/7 "2014-03-14T09:04:16Z")
It happened every time I tried so it’s not that. Re-downloading Eclipse (eclipse-java-kepler-SR2-win32-x86\_64.zip) and followed the exact steps from your website and I still get: ```auto An error occurred while collecting items to be installed session context was:(profile=epp.package.java, phase=org.eclipse.equinox.internal.p2.engine.phases.Collect, operand=, action=). Artifact not found: http://wowza.com/wowzaide2#sthash.FMvNhgDS.dpuf/plugins/wowzamediaserverprosdk_2.0.0.jar. http://wowza.com/wowzaide2#sthash.FMvNhgDS.dpuf/plugins/wowzamediaserverprosdk_2.0.0.jar Artifact not found: http://wowza.com/wowzaide2#sthash.FMvNhgDS.dpuf/features/wowzamediaserverprosdkfeature_2.0.0.jar. http://wowza.com/wowzaide2#sthash.FMvNhgDS.dpuf/features/wowzamediaserverprosdkfeature_2.0.0.jar ``` ---
**Author:** ![Josh\_Fester](https://avatars.discourse-cdn.com/v4/letter/j/e99b99/32.png) [@Josh\_Fester](https://community.wowza.com/u/Josh_Fester)\ **Post date:** [April 10, 2014, 9:04pm UTC](https://community.wowza.com/t/unable-to-install-wowza-eclipse-software-update-plugin-in-eclipse/41531/8 "2014-04-10T21:04:39Z")
I’m getting this same error on Windows 7 with Kepler ---
**Author:** ![Raymond\_Lau](https://avatars.discourse-cdn.com/v4/letter/r/e68b1a/32.png) [@Raymond\_Lau](https://community.wowza.com/u/Raymond_Lau)\ **Post date:** [July 25, 2014, 8:14am UTC](https://community.wowza.com/t/unable-to-install-wowza-eclipse-software-update-plugin-in-eclipse/41531/9 "2014-07-25T08:14:06Z")
I am running into the same problem. I’ve tried rebooting and no avail. Windows 7 with Kepler. Does anyone know the fix? I tried rebooting and restarting Eclipse – it didn’t help (nor do I see what it would). (I didn’t find this thread earlier so opened a new one in the Server Modules forum. Sorry.) Exact error: An error occurred while collecting items to be installed session context was:(profile=epp.package.standard, phase=org.eclipse.equinox.internal.p2.engine.phases.Collect, operand=, action=). Artifact not found: [http://wowza.com/wowzaide2#sthash.8P6LEwQq.dpuf/plugins/wowzamediaserverprosdk\_2.0.0.jar](http://wowza.com/wowzaide2#sthash.8P6LEwQq.dpuf/plugins/wowzamediaserverprosdk_2.0.0.jar). [http://wowza.com/wowzaide2#sthash.8P6LEwQq.dpuf/plugins/wowzamediaserverprosdk\_2.0.0.jar](http://wowza.com/wowzaide2#sthash.8P6LEwQq.dpuf/plugins/wowzamediaserverprosdk_2.0.0.jar) Artifact not found: [http://wowza.com/wowzaide2#sthash.8P6LEwQq.dpuf/features/wowzamediaserverprosdkfeature\_2.0.0.jar](http://wowza.com/wowzaide2#sthash.8P6LEwQq.dpuf/features/wowzamediaserverprosdkfeature_2.0.0.jar). [http://wowza.com/wowzaide2#sthash.8P6LEwQq.dpuf/features/wowzamediaserverprosdkfeature\_2.0.0.jar](http://wowza.com/wowzaide2#sthash.8P6LEwQq.dpuf/features/wowzamediaserverprosdkfeature_2.0.0.jar) ---
**Author:** ![Raymond\_Lau](https://avatars.discourse-cdn.com/v4/letter/r/e68b1a/32.png) [@Raymond\_Lau](https://community.wowza.com/u/Raymond_Lau)\ **Post date:** [July 25, 2014, 8:20am UTC](https://community.wowza.com/t/unable-to-install-wowza-eclipse-software-update-plugin-in-eclipse/41531/10 "2014-07-25T08:20:24Z")
I am now perplexed. I just tried again (have been trying for the better part of 30 minutes), and now it works. Could there be an intermittent server problem?