# Unable to generate key

**URL:** <https://community.wowza.com/t/unable-to-generate-key/54182>\
**Category:** Wowza GoCoder SDK\
**Created:** [November 14, 2019, 12:54pm UTC](https://community.wowza.com/t/unable-to-generate-key/54182 "2019-11-14T12:54:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Simon\_Melberzs](https://avatars.discourse-cdn.com/v4/letter/s/3ab097/32.png) [@Simon\_Melberzs](https://community.wowza.com/u/Simon_Melberzs)\
**Post date:** [November 14, 2019, 12:54pm UTC](https://community.wowza.com/t/unable-to-generate-key/54182/1 "2019-11-14T12:54:01Z")

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Hi,

I am trying to generate Key for Android and iOS but getting error message like this

There was an issue generating a license key for App ID “com.lastmanstands.lmstv” on both. Please contact Wowza Sales.

Can you give us key for “com.lastmanstands.lmstv” (for both Android and iOS)

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<div class="post-metadata">

**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [November 14, 2019, 10:46pm UTC](https://community.wowza.com/t/unable-to-generate-key/54182/2 "2019-11-14T22:46:14Z")

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Is there any chance that the email address you are using has been used before for an SDK download? If the system detects that email address in our system, it will trigger that error and you would need to use a new email address.

Let me know @Simon Melberzs if that solves it our not. Thanks.