# Unable to find any WSE or WSE Manager services running after installation of WSE
**URL:** https://community.wowza.com/t/unable-to-find-any-wse-or-wse-manager-services-running-after-installation-of-wse/42907
**Category:** Wowza Streaming Engine
**Created:** [April 25, 2014, 4:45am UTC](https://community.wowza.com/t/unable-to-find-any-wse-or-wse-manager-services-running-after-installation-of-wse/42907 "2014-04-25T04:45:18Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@Hung\_Yih\_Chew](https://community.wowza.com/u/Hung_Yih_Chew)
#### Post date: [April 25, 2014, 4:45am UTC](https://community.wowza.com/t/unable-to-find-any-wse-or-wse-manager-services-running-after-installation-of-wse/42907/1 "2014-04-25T04:45:18Z")
Hi, need some urgent help here. I had installed the Wowza Streaming Engine into a server but was unable to run the software. The installation stated that it was completed and I selected the options to start Wowza Streaming Engine and the browser-based Streaming Engine Manager automatically after the installation is finished. However I was unable to connect to the Engine Manager with the error stating that it was unable to connect within thirty seconds. I proceeded to check the services MMC snap-in and noticed that there wasn’t any Wowza Streaming Engine and Wowza Streaming Engine Manager services found at all. Is there some configurations that I could have missed or done wrong? I tried installing the software in my local computer and it was able to work properly.
Things to note:
1. I’m using a Wowza Streaming Engine 4 Trial Edition license.
2. I installed the Java SDK 8, tried SDK 7 too but same issue.
3. JAVA\_HOME variable was pointed to my Java folder.
4. Server is using Windows 2008 R2 Datacenter 64-bit OS.
5. Server’s installed with Intel Xeon CPU E5520 with 4GB Ram.
Hope to hear from you as soon as possible, thanks a lot!
---
### Author:  [@Daren\_Johnson](https://community.wowza.com/u/Daren_Johnson)
#### Post date: [April 24, 2014, 9:01pm UTC](https://community.wowza.com/t/unable-to-find-any-wse-or-wse-manager-services-running-after-installation-of-wse/42907/2 "2014-04-24T21:01:29Z")
Hi,
Is the 64bit version of Java installed (important)?
You can check by opening a command window and typing:
```auto
java -version
```
check that java home is pointing to the 64bit java version:
```auto
set JAVA_HOME
```
Daren
---
### Author:  [@Daren\_Johnson](https://community.wowza.com/u/Daren_Johnson)
#### Post date: [May 1, 2014, 7:44am UTC](https://community.wowza.com/t/unable-to-find-any-wse-or-wse-manager-services-running-after-installation-of-wse/42907/3 "2014-05-01T07:44:08Z")
Hi,
Apologies for the late reply.
So we can help troubleshoot, please open a ticket with support, by emailing support@wowza.com
and include a link to this thread and include zipped [install-dir]/conf and [install-dir]/logs
plus [install-dir]/manager/logs folders.
Daren
---
### Author:  [@Hung\_Yih\_Chew](https://community.wowza.com/u/Hung_Yih_Chew)
#### Post date: [April 25, 2014, 7:13pm UTC](https://community.wowza.com/t/unable-to-find-any-wse-or-wse-manager-services-running-after-installation-of-wse/42907/4 "2014-04-25T19:13:52Z")
Hi Daren,
I have checked the Java version and Java home, details are as follows:-
java version “1.8.0\_05”
Java™ SE Runtime Environment (build 1.8.0\_05-b13)
Java HotSpot™ 64-Bit Server VM (build 25.5-b02, mixed mode)
JAVA\_HOME=C:\Program Files\Java\jdk1.8.0\_05
I was able to start up the Wowza Streaming Engine in standalone mode by executing the startup.bat in the bin file. But I just cannot get it to appear as a Windows service and start automatically. Same goes for the Wowza Streaming Engine Manager. Was there something else extra that I need to do for the Wowza installation to work properly in the server? The server is VPS hosting server which we are temporary using for the Wowza streaming.
Ricky