# Trying to login without wowza, but the timeout happens, it just goes back to normal by stopping and starting the web interface service

**URL:** <https://community.wowza.com/t/trying-to-login-without-wowza-but-the-timeout-happens-it-just-goes-back-to-normal-by-stopping-and-starting-the-web-interface-service/92581>\
**Category:** Wowza Streaming Engine\
**Tags:** wowza-streaming-server-java-api\
**Created:** [December 23, 2020, 5:35pm UTC](https://community.wowza.com/t/trying-to-login-without-wowza-but-the-timeout-happens-it-just-goes-back-to-normal-by-stopping-and-starting-the-web-interface-service/92581 "2020-12-23T17:35:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Jonata\_Oliveira](https://avatars.discourse-cdn.com/v4/letter/j/dc4da7/32.png) [@Jonata\_Oliveira](https://community.wowza.com/u/Jonata_Oliveira)\
**Post date:** [December 23, 2020, 5:35pm UTC](https://community.wowza.com/t/trying-to-login-without-wowza-but-the-timeout-happens-it-just-goes-back-to-normal-by-stopping-and-starting-the-web-interface-service/92581/1 "2020-12-23T17:35:42Z")

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hello, i am in need of help i am new to the tool and i have the following problem.  
when i connect to wowza in the login part i type in a valid user and it gives time out with no login, i checked if both services are running. looking in the logs I come across the following message:

ERROR rest WowzaAuthenticationProvider:Authentication: : java.lang.ClassCastException: org.springframework.security.web.authentication.WebAuthenticationDetails cannot be cast to com.wowza.wms.spring.WowzaAuthenticationDetailSource$WowzaAuthenticationDetails|at com.wowza.wms.spring.WowzaAuthenticationProvider.authenticate(WowzaAuthenticationProvider.java:48)|at org.springframework.security.authentication.ProviderManager.authenticate(ProviderManager.java:156)|at org.springframework.security.authentication.ProviderManager.authenticate(ProviderManager.java:174)|at org.springframework.security.web.authentication.www.BasicAuthenticationFilter.doFilter(BasicAuthenticationFilter.java:168)|at org.springframework.security.web.FilterChainProxy$VirtualFilterChain.doFilter(FilterChainProxy.java:342)|

comments:  
wowza version: **version 4.8.5.05**  
JAVA: openjdk version “9.0.4”  
sistem: ubuntu 16.04

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**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [January 4, 2021, 3:38pm UTC](https://community.wowza.com/t/trying-to-login-without-wowza-but-the-timeout-happens-it-just-goes-back-to-normal-by-stopping-and-starting-the-web-interface-service/92581/2 "2021-01-04T15:38:16Z")

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Hello @Jonata_Oliveira, we had limited staff over the holiday break, but in could be that your Engine server is not pointing to the correct version of JAVA or there is a firewall issue here and it’s not binding. We can help, but we’d need a support ticket and full access to your Engine files/logs to investigate further.

[https://www.wowza.com/support/open-ticket](https://www.wowza.com/support/open-ticket)