# Trial Edition License Error - Says Key is Wrong Version (4)

**URL:** <https://community.wowza.com/t/trial-edition-license-error-says-key-is-wrong-version-4/45496>\
**Category:** Wowza Streaming Engine\
**Created:** [June 18, 2015, 6:06pm UTC](https://community.wowza.com/t/trial-edition-license-error-says-key-is-wrong-version-4/45496 "2015-06-18T18:06:43Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Liberty\_Jones](https://avatars.discourse-cdn.com/v4/letter/l/96bed5/32.png) [@Liberty\_Jones](https://community.wowza.com/u/Liberty_Jones)\
**Post date:** [June 18, 2015, 6:06pm UTC](https://community.wowza.com/t/trial-edition-license-error-says-key-is-wrong-version-4/45496/1 "2015-06-18T18:06:43Z")

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I just signed up for the trial edition, and upon installation the program says I have the wrong key for the version of software I’m trying to install.

Please advise.

Thank you.

[http://i.imgur.com/vIWNFa2.jpg](http://i.imgur.com/vIWNFa2.jpg)

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**Author:** ![Zoran](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/zoran/32/385_2.png) [@Zoran](https://community.wowza.com/u/Zoran)\
**Post date:** [June 19, 2015, 11:26am UTC](https://community.wowza.com/t/trial-edition-license-error-says-key-is-wrong-version-4/45496/2 "2015-06-19T11:26:30Z")

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Hi,

The screenshot your presented does not show your Trial license key.

Can you please open a support ticket by sending an email to support@wowza.com from the email address you have used when registering for the trial license key.

In addition to the description of the issue you are facing, please specify in the email message the license key you are using with your installation.

Zoran

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**Author:** ![vandana\_chadha](https://avatars.discourse-cdn.com/v4/letter/v/6a8cbe/32.png) [@vandana\_chadha](https://community.wowza.com/u/vandana_chadha)\
**Post date:** [November 28, 2017, 6:20am UTC](https://community.wowza.com/t/trial-edition-license-error-says-key-is-wrong-version-4/45496/3 "2017-11-28T06:20:39Z")

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I have the same problem, and am getting the same error. My tiral key is:

ET1E4-XMN69-BQ3ww-FVcPt-fBmWV-k6xdJ-Z9h743PNnGk

And I am trying to install the linux 32-bit installable.

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**Author:** ![Tuy\_n\_Nguy\_n](https://avatars.discourse-cdn.com/v4/letter/t/f1d935/32.png) [@Tuy\_n\_Nguy\_n](https://community.wowza.com/u/Tuy_n_Nguy_n)\
**Post date:** [September 12, 2020, 3:08am UTC](https://community.wowza.com/t/trial-edition-license-error-says-key-is-wrong-version-4/45496/4 "2020-09-12T03:08:07Z")

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HI Admin,  
I regis trial but i can’t login with key your sent.  
Plz help

 ![image](https://us1.discourse-cdn.com/flex002/uploads/wowza1/original/1X/682bde25c409ead9dd471c0984d5510271ac1df1.png)

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<div class="post-metadata">

**Author:** ![Amara\_Graham](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/amara_graham/32/381_2.png) [@Amara\_Graham](https://community.wowza.com/u/Amara_Graham)\
**Post date:** [September 14, 2020, 6:18pm UTC](https://community.wowza.com/t/trial-edition-license-error-says-key-is-wrong-version-4/45496/5 "2020-09-14T18:18:31Z")

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Is there a space at the front of your license key? Make sure you remove that.

If you continue to have issues, please email [customerservice@wowza.com](mailto:customerservice@wowza.com) to have them verify that your license key is active and valid.