# Transcoder not enable but billed

**URL:** <https://community.wowza.com/t/transcoder-not-enable-but-billed/48214>\
**Category:** Wowza Streaming Engine\
**Tags:** transcoder\
**Created:** [March 3, 2017, 10:48pm UTC](https://community.wowza.com/t/transcoder-not-enable-but-billed/48214 "2017-03-03T22:48:57Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![eduardo\_espinoza\_sua](https://avatars.discourse-cdn.com/v4/letter/e/54ee81/32.png) [@eduardo\_espinoza\_sua](https://community.wowza.com/u/eduardo_espinoza_sua)\
**Post date:** [March 3, 2017, 10:48pm UTC](https://community.wowza.com/t/transcoder-not-enable-but-billed/48214/1 "2017-03-03T22:48:57Z")

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Few days ago, I received my WSE license fee, I noticed that a transcoder fee was added to my bill.

Now, I have never used transcoder addon, also I have no idea how to use that. I also checked my app instances at WSE and all shows transcoder not enable.

Only different thing I did last month was to publish a live stream to facebook. That count as transcoder service?

How could I check if transcoder was used at my wse ( again, I didnt activate that and I dont know how to use it )

Thanks in advance for any help

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**Author:** ![Alex\_C](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@Alex\_C](https://community.wowza.com/u/Alex_C)\
**Post date:** [March 4, 2017, 3:22am UTC](https://community.wowza.com/t/transcoder-not-enable-but-billed/48214/2 "2017-03-04T03:22:55Z")

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Hello,

Please open a [new support ticket](https://www.wowza.com/support/open-ticket) so our billing team can assist you.

Regards,

Alex

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**Author:** ![eduardo\_espinoza\_sua](https://avatars.discourse-cdn.com/v4/letter/e/54ee81/32.png) [@eduardo\_espinoza\_sua](https://community.wowza.com/u/eduardo_espinoza_sua)\
**Post date:** [March 5, 2017, 12:27am UTC](https://community.wowza.com/t/transcoder-not-enable-but-billed/48214/3 "2017-03-05T00:27:18Z")

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Thanks for your reply alex.

Billing team already replied my ticket. But I have some doubts about how encoding works, for example:

1.) Publish a live stream to facebook. That count as transcoder service?

2.) How could I check if transcoder was used at my wse ( again, I didnt activate that and I dont know how to use it )

Best