# Transcoder module not available with trial key on EC2 **URL:** \ **Category:** Wowza Streaming Engine\ **Created:** [March 18, 2014, 12:56pm UTC](https://community.wowza.com/t/transcoder-module-not-available-with-trial-key-on-ec2/42472 "2014-03-18T12:56:16Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![Patrick\_Roy](https://avatars.discourse-cdn.com/v4/letter/p/41988e/32.png) [@Patrick\_Roy](https://community.wowza.com/u/Patrick_Roy)\ **Post date:** [March 18, 2014, 12:56pm UTC](https://community.wowza.com/t/transcoder-module-not-available-with-trial-key-on-ec2/42472/1 "2014-03-18T12:56:16Z")
I registered for a trial and used the key on a LicKey Licensing Amazon EC2 AMI but the transcoder won’t work. It is a 64 bit server I’m getting this error in the log files ERROR server comment 2014-03-18 16:23:14 - - - - - 117.535 - - - - - - - - Licensing[hdfvr/_definst_/videoStream\_1395159788714\_164]: \*\*\* **Wowza Transcoder is not licensed**. \*\*\*: com.wowza.wms.server.LicensingException: Server.license|at com.wowza.wms.transcoder.model.LiveStreamTranscoder.(LiveStreamTranscoder.java:66)|at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)|at sun.reflect.NativeConstructorAccessorImpl.newInstance(NativeConstructorAccessorImpl.java:57)|at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(DelegatingConstructorAccessorImpl.java:45)|at java.lang.reflect.Constructor.newInstance(Constructor.java:526)| In the management console all the addons are not licensed. Am I missing a step? ---
**Author:** ![Tim\_Dougherty](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/tim_dougherty/32/596_2.png) [@Tim\_Dougherty](https://community.wowza.com/u/Tim_Dougherty)\ **Post date:** [March 18, 2014, 10:24am UTC](https://community.wowza.com/t/transcoder-module-not-available-with-trial-key-on-ec2/42472/2 "2014-03-18T10:24:12Z")
Patrick, The trial license should allow for transcoder operations. Are you sure that you’re using a lickey AMI? Devpay AMI’s are not able to run the Transcoder AddOn. We would be happy to look further into the issue on the license side. To proceed, please open a support ticket by sending an email to **support@wowza.com**. Include a reference to this post and a copy of the following folders (as a .zip): [install-dir]/conf [install-dir]/logs [install-dir]/transcoder [install-dir]/manager/logs We look forward to hearing back from you. Regards, -Tim ---
**Author:** ![Tim\_Dougherty](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/tim_dougherty/32/596_2.png) [@Tim\_Dougherty](https://community.wowza.com/u/Tim_Dougherty)\ **Post date:** [March 18, 2014, 2:28pm UTC](https://community.wowza.com/t/transcoder-module-not-available-with-trial-key-on-ec2/42472/3 "2014-03-18T14:28:51Z")
This issue is being resolved in support request #85300. [Reference from the ticket…] _I took a look at the license key that you sent over with your files. It appears that this is a default key, which is very limited, that provides for low level server operation required for the lickey instance to startup._ _You will need to install your trial license key by editing [install-dir]/conf/Server.license. Delete all of the pre-existing text and paste your trial key into the file. Save and restart WSE._ -Tim ---
**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\ **Post date:** [March 18, 2014, 1:22pm UTC](https://community.wowza.com/t/transcoder-module-not-available-with-trial-key-on-ec2/42472/4 "2014-03-18T13:22:27Z")
One quick check would be to see what license you are running. ```auto http://[wowza-address]:1935 ``` will show which license is being used. It may be you need to edit /conf/Server.license and change it to use your Lickey. Salvadore