# Streamlock with EC2 License Key

**URL:** <https://community.wowza.com/t/streamlock-with-ec2-license-key/55372>\
**Category:** Wowza Streaming Engine\
**Created:** [June 10, 2020, 10:20pm UTC](https://community.wowza.com/t/streamlock-with-ec2-license-key/55372 "2020-06-10T22:20:00Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![David\_Rodd](https://avatars.discourse-cdn.com/v4/letter/d/b5e925/32.png) [@David\_Rodd](https://community.wowza.com/u/David_Rodd)\
**Post date:** [June 10, 2020, 10:20pm UTC](https://community.wowza.com/t/streamlock-with-ec2-license-key/55372/1 "2020-06-10T22:20:00Z")

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I have Wowza Streaming Engine 4.8.0 running on EC2 and I am trying to apply for a Streamlock Certificate. I got my license key from the Server.license file in [install-dir]/conf but when I enter it in the Streamlock tab I get the following error:

Any help would be greatly appreciated!

Thanks

David

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**Author:** ![Amara\_Graham](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/amara_graham/32/381_2.png) [@Amara\_Graham](https://community.wowza.com/u/Amara_Graham)\
**Post date:** [June 10, 2020, 10:41pm UTC](https://community.wowza.com/t/streamlock-with-ec2-license-key/55372/2 "2020-06-10T22:41:44Z")

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Hi David - When did you get your license key? Are you using the same account you used to obtain that key? If your key is greater than 24 hours old, please send an email to Customer Service. They will be able to dig into your account and see what is going on.

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**Author:** ![David\_Rodd](https://avatars.discourse-cdn.com/v4/letter/d/b5e925/32.png) [@David\_Rodd](https://community.wowza.com/u/David_Rodd)\
**Post date:** [June 11, 2020, 12:49am UTC](https://community.wowza.com/t/streamlock-with-ec2-license-key/55372/3 "2020-06-11T00:49:00Z")

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I got my key about a month ago, via the Amazon Market Place. I have sent an email to customer service. Thanks