# StreamLock not working

**URL:** <https://community.wowza.com/t/streamlock-not-working/51529>\
**Category:** Wowza Streaming Engine\
**Tags:** server-administration\
**Created:** [June 24, 2018, 2:00am UTC](https://community.wowza.com/t/streamlock-not-working/51529 "2018-06-24T02:00:53Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Ali\_Mouline](https://avatars.discourse-cdn.com/v4/letter/a/4491bb/32.png) [@Ali\_Mouline](https://community.wowza.com/u/Ali_Mouline)\
**Post date:** [June 24, 2018, 2:00am UTC](https://community.wowza.com/t/streamlock-not-working/51529/1 "2018-06-24T02:00:53Z")

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Having renewed an expired certificate, I also updated it’s password and uploaded it to the server, and followed this tutorial serveral times:

[https://www.wowza.com/docs/how-to-get-ssl-certificates-from-the-streamlock-service#config](https://www.wowza.com/docs/how-to-get-ssl-certificates-from-the-streamlock-service#config)

But it doesn’t seem to be working. ffprobe is reporting ‘Unable to negotiate TLS/SSL session: -9806’, and trying to access a stream with video.js doesn’t work either.

I have setup the virtual host port serveral times, uploaded the cert a few times, restarted the server many times, both the EC2 and the engine, but to no avail. Please help.

We’re using Streaming Engine 4.7.

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**Author:** ![Wagner\_Santos](https://avatars.discourse-cdn.com/v4/letter/w/49beb7/32.png) [@Wagner\_Santos](https://community.wowza.com/u/Wagner_Santos)\
**Post date:** [August 10, 2018, 2:38pm UTC](https://community.wowza.com/t/streamlock-not-working/51529/2 "2018-08-10T14:38:04Z")

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Hey Ali,

Did you find a solution?

I have the same problem.

Thanks,

Wagner

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**Author:** ![Chip\_Roebuck](https://avatars.discourse-cdn.com/v4/letter/c/f17d59/32.png) [@Chip\_Roebuck](https://community.wowza.com/u/Chip_Roebuck)\
**Post date:** [October 5, 2018, 3:15pm UTC](https://community.wowza.com/t/streamlock-not-working/51529/3 "2018-10-05T15:15:13Z")

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You might look at your Vhost.xml file located in your root Wowza path under the conf directory to find the specific pointer to your streamlock certificate file under SSLConfig. The path and certificate filename plus the new password in clear text should be defined and readable in this xml file. It may not be your solution but should be verified.

${com.wowza.wms.context.VHostConfigHome}/conf/[filename].streamlock.net.jks  
[password]

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**Author:** ![Liam\_Adams](https://avatars.discourse-cdn.com/v4/letter/l/c77e96/32.png) [@Liam\_Adams](https://community.wowza.com/u/Liam_Adams)\
**Post date:** [December 14, 2018, 3:12pm UTC](https://community.wowza.com/t/streamlock-not-working/51529/4 "2018-12-14T15:12:19Z")

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if SSL certificate expired streaming wont work ?