# Stream stops if transcoder is active

**URL:** <https://community.wowza.com/t/stream-stops-if-transcoder-is-active/51569>\
**Category:** Wowza Streaming Engine\
**Tags:** transcoder\
**Created:** [July 5, 2018, 4:54pm UTC](https://community.wowza.com/t/stream-stops-if-transcoder-is-active/51569 "2018-07-05T16:54:49Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Francisco\_Reyes](https://avatars.discourse-cdn.com/v4/letter/f/b77776/32.png) [@Francisco\_Reyes](https://community.wowza.com/u/Francisco_Reyes)\
**Post date:** [July 5, 2018, 4:54pm UTC](https://community.wowza.com/t/stream-stops-if-transcoder-is-active/51569/1 "2018-07-05T16:54:49Z")

</div>

Hello,

I’m trying to setup the transcoder in versión 4.7.5 (Windows version) but everytime I enable the transcoder the streams stop working and transcoding never starts. Even stats in incoming streams goes to 0 bps.

Already found same issue in CentOs

[http://community.wowza.com/community/questions/47886/problem-with-trascoding-with-475.html](http://community.wowza.com/community/questions/47886/problem-with-trascoding-with-475.html)

so I updated to 4.7.5.02 and the problem keeps apearing.

Any clue of how to solve it?

Best regards,