# server:pingtimeout connectionClosed

**URL:** <https://community.wowza.com/t/server-pingtimeout-connectionclosed/33734>\
**Category:** Wowza Streaming Engine\
**Created:** [June 4, 2010, 4:40pm UTC](https://community.wowza.com/t/server-pingtimeout-connectionclosed/33734 "2010-06-04T16:40:40Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![brk\_so](https://avatars.discourse-cdn.com/v4/letter/b/da6949/32.png) [@brk\_so](https://community.wowza.com/u/brk_so)\
**Post date:** [June 4, 2010, 4:40pm UTC](https://community.wowza.com/t/server-pingtimeout-connectionclosed/33734/1 "2010-06-04T16:40:40Z")

</div>

On hours of heavy web traffic (I`m streaming overseas) I`m getting the following message on the server:

```auto
INFO server comment - client connectionClosed [1033594566] pingtimeout: [ClientWriteId: client:2 current: 2 start:2]
INFO session disconnect 1033594566 -
 client connectionClosed [1033594566] pingtimeout: [ClientWriteId: client:2 current: 2 start:2]

```

Needles to say My client application breaks it`s operation half way through and stops receiving data.

I`m guessing the Wowza server somehow has a sort of a time limit and as it takes too long it just cuts the connection.

Thanks in advance for your attention…

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<div class="post-metadata">

**Author:** ![Richard\_Lanham](https://avatars.discourse-cdn.com/v4/letter/r/c68b51/32.png) [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)\
**Post date:** [June 4, 2010, 2:50pm UTC](https://community.wowza.com/t/server-pingtimeout-connectionclosed/33734/2 "2010-06-04T14:50:57Z")

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Take a look at this post:

[http://community.wowza.com/t/-/81#3](http://community.wowza.com/t/-/81#3)

Richard

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<div class="post-metadata">

**Author:** ![Richard\_Lanham](https://avatars.discourse-cdn.com/v4/letter/r/c68b51/32.png) [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)\
**Post date:** [June 4, 2010, 3:06pm UTC](https://community.wowza.com/t/server-pingtimeout-connectionclosed/33734/3 "2010-06-04T15:06:32Z")

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I don’t have an answer for that, you could have issues.

Richard

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<div class="post-metadata">

**Author:** ![brk\_so](https://avatars.discourse-cdn.com/v4/letter/b/da6949/32.png) [@brk\_so](https://community.wowza.com/u/brk_so)\
**Post date:** [June 4, 2010, 5:05pm UTC](https://community.wowza.com/t/server-pingtimeout-connectionclosed/33734/4 "2010-06-04T17:05:03Z")

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Thanks Richard,

My pingtimeout is the standars 12 seconds.

Giving my current circumstances It`s natural I`d want to raise it, but then pops to mind the following question :

How high should I raise it without experiencing unexpected downsides ?

Thanks

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<div class="post-metadata">

**Author:** ![brk\_so](https://avatars.discourse-cdn.com/v4/letter/b/da6949/32.png) [@brk\_so](https://community.wowza.com/u/brk_so)\
**Post date:** [June 4, 2010, 5:21pm UTC](https://community.wowza.com/t/server-pingtimeout-connectionclosed/33734/5 "2010-06-04T17:21:06Z")

</div>

OK, thanks, I understand this is a trial and error issue.

I`m changing it to a 100 seconds , hope this is not a wild exaggeration.