# Safari: audio m3u8 with vtt side loaded error **URL:** \ **Category:** Wowza Streaming Engine\ **Tags:** media-players-and-devices\ **Created:** [June 3, 2016, 3:12pm UTC](https://community.wowza.com/t/safari-audio-m3u8-with-vtt-side-loaded-error/44656 "2016-06-03T15:12:43Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Francesco\_D\_Ambrosio](https://avatars.discourse-cdn.com/v4/letter/f/b9bd4f/32.png) [@Francesco\_D\_Ambrosio](https://community.wowza.com/u/Francesco_D_Ambrosio)\ **Post date:** [June 3, 2016, 3:12pm UTC](https://community.wowza.com/t/safari-audio-m3u8-with-vtt-side-loaded-error/44656/1 "2016-06-03T15:12:43Z")
Hello, we have a problem with audio files streamed by Wowza 4 and vtt. It doesn’t works on Safari (Desktop or iOS ). The problem occurs when we use tag with HLS protocol and with vtt side loaded. Test page: [http://www.fdambrosio.net/test/player7/safari.html](http://www.fdambrosio.net/test/player7/safari.html) We see a security error on Safari: Cross-origin text track load denied by Cross-Origin Resource Sharing policy. We’ve checked that vtt files has header: Access-Control-Allow-Origin \* So why it’s happen? Thanks, Francesco ---
**Author:** ![Paul\_Shields](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/paul_shields/32/390_2.png) [@Paul\_Shields](https://community.wowza.com/u/Paul_Shields)\ **Post date:** [June 13, 2016, 3:51pm UTC](https://community.wowza.com/t/safari-audio-m3u8-with-vtt-side-loaded-error/44656/2 "2016-06-13T15:51:33Z")
Hi, You may need to enable CORS to allow your crossdomain.xml file to be accessed. Please see [this article](https://www.wowza.com/docs/how-to-enable-cross-origin-resource-sharing-cors-for-http-based-streams%28CORS%29-for-HTTP-based-streams) for how to do this. Paul ---
**Author:** ![Jason\_Hilton](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/jason_hilton/32/437_2.png) [@Jason\_Hilton](https://community.wowza.com/u/Jason_Hilton)\ **Post date:** [September 26, 2016, 3:49pm UTC](https://community.wowza.com/t/safari-audio-m3u8-with-vtt-side-loaded-error/44656/3 "2016-09-26T15:49:27Z")
Hi, Please [open a ticket with our support team](https://www.wowza.com/support/open-ticket) so we can investigate further. Ensure you include the above mentioned information. Regards, Jason ---
**Author:** ![Francesco\_D\_Ambrosio](https://avatars.discourse-cdn.com/v4/letter/f/b9bd4f/32.png) [@Francesco\_D\_Ambrosio](https://community.wowza.com/u/Francesco_D_Ambrosio)\ **Post date:** [June 13, 2016, 5:36pm UTC](https://community.wowza.com/t/safari-audio-m3u8-with-vtt-side-loaded-error/44656/4 "2016-06-13T17:36:17Z")
> Hi, > > You may need to enable CORS to allow your crossdomain.xml file to be accessed. Please see [this article](https://www.wowza.com/docs/how-to-enable-cross-origin-resource-sharing-cors-for-http-based-streams%28CORS%29-for-HTTP-based-streams) for how to do this. > > Paul Thanks, but we’ve already enabled CORS. ---
**Author:** ![Francesco\_D\_Ambrosio](https://avatars.discourse-cdn.com/v4/letter/f/b9bd4f/32.png) [@Francesco\_D\_Ambrosio](https://community.wowza.com/u/Francesco_D_Ambrosio)\ **Post date:** [August 18, 2016, 2:08pm UTC](https://community.wowza.com/t/safari-audio-m3u8-with-vtt-side-loaded-error/44656/5 "2016-08-18T14:08:17Z")
> Hello, > > If this is still an issue, please open a [URL=“[install-dir]/conf [install-dir]/logs [install-dir]/transcoder [install-dir]/manager/logs If you are not sure how to get this information please see the following tutorial. [Prepare files for Wowza Support](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux)”]support case with the OS version you are running, the Wowza Streaming Engine version, and the below files for further investigation. > > [install-dir]/conf > > [install-dir]/logs > > [install-dir]/transcoder > > [install-dir]/manager/logs > > If you are not sure how to get this information please see the following tutorial. > > [Prepare files for Wowza Support](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux) > > Best, > > JasonT Thanks Jason, we don’t know if this is an issue, we’ve fixed crossorigin.xml message error, but we see that we’re unable to play audio hls with vtt captions on Safari. This test page is complete: [http://www.fdambrosio.net/test/player7/safari-bug.html](http://www.fdambrosio.net/test/player7/safari-bug.html) How can we fix it? Regards, Francesco ---
**Author:** ![Jason\_Tuchler](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/jason_tuchler/32/462_2.png) [@Jason\_Tuchler](https://community.wowza.com/u/Jason_Tuchler)\ **Post date:** [June 20, 2016, 2:06pm UTC](https://community.wowza.com/t/safari-audio-m3u8-with-vtt-side-loaded-error/44656/6 "2016-06-20T14:06:16Z")
Hello, If this is still an issue, please open a [URL="[install-dir]/conf [install-dir]/logs [install-dir]/transcoder [install-dir]/manager/logs If you are not sure how to get this information please see the following tutorial. [https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux)"]support case with the OS version you are running, the Wowza Streaming Engine version, and the below files for further investigation. [install-dir]/conf [install-dir]/logs [install-dir]/transcoder [install-dir]/manager/logs If you are not sure how to get this information please see the following tutorial. [https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux) Best, JasonT