# RTSP stream cannot play

**URL:** <https://community.wowza.com/t/rtsp-stream-cannot-play/96256>\
**Category:** Wowza Streaming Engine\
**Tags:** server-administration\
**Created:** [June 28, 2023, 2:47am UTC](https://community.wowza.com/t/rtsp-stream-cannot-play/96256 "2023-06-28T02:47:07Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ac86a6eb3936d5d5ae66](https://avatars.discourse-cdn.com/v4/letter/a/82dd89/32.png) [@ac86a6eb3936d5d5ae66](https://community.wowza.com/u/ac86a6eb3936d5d5ae66)\
**Post date:** [June 28, 2023, 2:47am UTC](https://community.wowza.com/t/rtsp-stream-cannot-play/96256/1 "2023-06-28T02:47:07Z")

</div>

Why is only this RTSP stream having issues? I tested other RTSP streams and they can display properly in VLC, but only this car.stream is not working. How can I resolve this?

 ![螢幕擷取畫面 2023-06-28 104634](https://us1.discourse-cdn.com/flex002/uploads/wowza1/original/2X/0/02720e6b1bf8f8d428600a09bc8898c3f673457f.png)

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<div class="post-metadata">

**Author:** ![Jason\_Hilton](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/jason_hilton/32/437_2.png) [@Jason\_Hilton](https://community.wowza.com/u/Jason_Hilton)\
**Post date:** [July 4, 2023, 8:54am UTC](https://community.wowza.com/t/rtsp-stream-cannot-play/96256/2 "2023-07-04T08:54:15Z")

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Dear Sir/Madam,  
Thank you for contacting us via our forms.

To troubleshoot your issue with this stream, I recommend that you [create a support ticket](https://www.wowza.com/support/open-ticket).

When creating a ticket, please provide a ZIP file containing the following directories:  
[Wowza-Install]/conf/  
[Wowza-Install]/logs/ (only the latest log files showing the issue are required)  
[Wowza-Install]/transcoder/ (if being used)

Please make sure you also provide logs that show Wowza Streaming Engine starting.

If you are not sure how to get this information please see [this tutorial](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux).

As you’re using a .stream file to start re-streaming please also provide this - [Wowza-Install]/content/\*.stream

Regards,  
Jason Hilton  
Senior Technical Support Engineer  
**WOWZA** | _The **solution** you start with, the **partner** you scale with._

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