# RTMPe AddOn - Where is it?

**URL:** <https://community.wowza.com/t/rtmpe-addon-where-is-it/44405>\
**Category:** Wowza Streaming Engine\
**Created:** [December 7, 2014, 12:20pm UTC](https://community.wowza.com/t/rtmpe-addon-where-is-it/44405 "2014-12-07T12:20:34Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Wasim\_Khamlichi](https://avatars.discourse-cdn.com/v4/letter/w/3e96dc/32.png) [@Wasim\_Khamlichi](https://community.wowza.com/u/Wasim_Khamlichi)\
**Post date:** [December 7, 2014, 12:20pm UTC](https://community.wowza.com/t/rtmpe-addon-where-is-it/44405/1 "2014-12-07T12:20:34Z")

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Hi,

I requested the RTMPe AddOn from Wowza 5 days ago and still have not had a response from them. How long does this usually take to get sent over?

Also does anyone have feedback on the response times from Wowza email support for issues?

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**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\
**Post date:** [December 7, 2014, 8:23am UTC](https://community.wowza.com/t/rtmpe-addon-where-is-it/44405/2 "2014-12-07T08:23:09Z")

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Hello.

This most likely has to do with your request overlapping with the weekend. You might wait to see if you hear from them by Monday afternoon and then decide if you need to email support@wowza.com to see if they received your request.

Kind regards,

Salvadore