# Restreaming from Akamai -  periodic streamTimeout issue

**URL:** <https://community.wowza.com/t/restreaming-from-akamai-periodic-streamtimeout-issue/45088>\
**Category:** Wowza Streaming Engine\
**Created:** [April 10, 2015, 7:07am UTC](https://community.wowza.com/t/restreaming-from-akamai-periodic-streamtimeout-issue/45088 "2015-04-10T07:07:08Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Dan\_Bunting](https://avatars.discourse-cdn.com/v4/letter/d/977dab/32.png) [@Dan\_Bunting](https://community.wowza.com/u/Dan_Bunting)\
**Post date:** [April 10, 2015, 7:07am UTC](https://community.wowza.com/t/restreaming-from-akamai-periodic-streamtimeout-issue/45088/1 "2015-04-10T07:07:08Z")

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Hi,

We are currently running Wowza streaming engine v4.1.2 under a testing license. We are testing it for live relaying of Akamai RTMP streams.

We’ve set up a ‘Stream File’ to pull the Akamai RTMP stream URL (stream file called AKA.stream), then connected to this stream file using a liverepeater mediacaster type.

Everything starts to work happily and I can pull the stream into a test player via the wowa relay RTMP URL. All is good.

The issue we are struggling with is that, like clockwork, every 3 hours and 10(ish) minutes, the connection to the source Akamai RTMP stream URL resets, which causes players/applications connected to the wowza stream to disconnect. See below for example line from wowza error log (stream details masked with x):

LiveMediaStreamReceiver.doWatchdog: streamTimeout[live/_definst_/xxxxxxxx]: Resetting connection: rtmp://xxxxxxxx

I know that the source Akamai RTMP stream is stable and good because I have had the raw Akamai stream running directly in a test player for 7.5+ hours without a single rebuffer or disconnect.

Does anyone have any insight as to why the wowza server would be resetting the connection to the source stream consistently like clockwork every 3 hours and 10(ish) minutes?

Many thanks,

Dan

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**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\
**Post date:** [April 13, 2015, 10:03am UTC](https://community.wowza.com/t/restreaming-from-akamai-periodic-streamtimeout-issue/45088/2 "2015-04-13T10:03:54Z")

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Hello there and welcome to the Wowza support forum.

I think the best approach to resolve this issue would be to open a ticket with support.

Please zip the following folders and send them to support@wowza.com

**[install-dir]/conf**

**[install-dir]/logs**

**[install-dir]/manager/logs**

Also review this guide for other pertinent info that may help the support team with your issue:

[How to create a compressed zip file in Windows, OS X, and Linux](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux)

Kind regards,

Salvadore

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**Author:** ![Dan\_Bunting](https://avatars.discourse-cdn.com/v4/letter/d/977dab/32.png) [@Dan\_Bunting](https://community.wowza.com/u/Dan_Bunting)\
**Post date:** [April 14, 2015, 1:07am UTC](https://community.wowza.com/t/restreaming-from-akamai-periodic-streamtimeout-issue/45088/3 "2015-04-14T01:07:54Z")

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Thanks, I have done this.