# re-stream IP camera issue

**URL:** <https://community.wowza.com/t/re-stream-ip-camera-issue/37762>\
**Category:** Wowza Streaming Engine\
**Created:** [April 2, 2016, 10:25am UTC](https://community.wowza.com/t/re-stream-ip-camera-issue/37762 "2016-04-02T10:25:46Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Paul\_Santos](https://avatars.discourse-cdn.com/v4/letter/p/7ab992/32.png) [@Paul\_Santos](https://community.wowza.com/u/Paul_Santos)\
**Post date:** [April 2, 2016, 10:25am UTC](https://community.wowza.com/t/re-stream-ip-camera-issue/37762/1 "2016-04-02T10:25:46Z")

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Hi

I’m trying to re-stream a rtsp from a IP camera, it works on the vlc but not on wowza, the rtsp is

rtsp://admin:cam11987@79.179.130.97:554/h264

Can you let me know why it is not working on our wowza? It seems it works on Wowza Streaming Cloud.

Thanks.

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**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\
**Post date:** [April 4, 2016, 6:24am UTC](https://community.wowza.com/t/re-stream-ip-camera-issue/37762/2 "2016-04-04T06:24:31Z")

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Hello there.

In VLC take a look at Tools \> Codec info. Is there two sets of audio and video info? That indicates that UDP ports are blocked or not mapped properly. VLC is able to failover from UDP to TCP, and that is why you see two audio and two video blocks in that case. However many Android and other devices use UDP and are not able to failover.

What player are you testing playback in? What are the codec details of the stream?

Make sure you are following this guide:

[How to re-stream video from an IP camera (RTSP/RTP re-streaming)](https://www.wowza.com/docs/how-to-re-stream-video-from-an-ip-camera-rtsp-rtp-re-streaming%28RTSP-RTP-re-streaming%29)

If following the above guide, you would need to use a stream name like **“camera.stream”** in your playback URL.

Lastly you can review the troubleshooting guide:

[How to troubleshoot RTSP/RTP playback](https://www.wowza.com/docs/how-to-troubleshoot-rtsp-rtp-playback)

Regards,

Salvadore

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**Author:** ![Paul\_Santos](https://avatars.discourse-cdn.com/v4/letter/p/7ab992/32.png) [@Paul\_Santos](https://community.wowza.com/u/Paul_Santos)\
**Post date:** [April 4, 2016, 7:26am UTC](https://community.wowza.com/t/re-stream-ip-camera-issue/37762/3 "2016-04-04T07:26:17Z")

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But I disabled the firewall. would not this have solved the issue of the UDP ports?

I was using the jwplayer.

Thanks

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**Author:** ![Paul\_Santos](https://avatars.discourse-cdn.com/v4/letter/p/7ab992/32.png) [@Paul\_Santos](https://community.wowza.com/u/Paul_Santos)\
**Post date:** [April 5, 2016, 10:11am UTC](https://community.wowza.com/t/re-stream-ip-camera-issue/37762/4 "2016-04-05T10:11:50Z")

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The customer disabled the IP camera.

Thank you Salvadore.

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**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\
**Post date:** [April 5, 2016, 6:23am UTC](https://community.wowza.com/t/re-stream-ip-camera-issue/37762/5 "2016-04-05T06:23:27Z")

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Hello, there is still more information needed from my first reply.

Also, can you start Wowza in stand-alone mode [install-dir]/bin/startup.bat|startup.sh and see if there is any indication of the error in the logs?

Regards,

Salvadore

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<div class="post-metadata">

**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\
**Post date:** [April 6, 2016, 6:46am UTC](https://community.wowza.com/t/re-stream-ip-camera-issue/37762/6 "2016-04-06T06:46:49Z")

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Thank you for the update.

Salvadore