# QuickSynk transcoding ubuntu

**URL:** <https://community.wowza.com/t/quicksynk-transcoding-ubuntu/41767>\
**Category:** Wowza Streaming Engine\
**Created:** [July 27, 2015, 2:46pm UTC](https://community.wowza.com/t/quicksynk-transcoding-ubuntu/41767 "2015-07-27T14:46:10Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Lionel\_Gattegno2](https://avatars.discourse-cdn.com/v4/letter/l/aeb1de/32.png) [@Lionel\_Gattegno2](https://community.wowza.com/u/Lionel_Gattegno2)\
**Post date:** [July 27, 2015, 2:46pm UTC](https://community.wowza.com/t/quicksynk-transcoding-ubuntu/41767/1 "2015-07-27T14:46:10Z")

</div>

hi,

I’m trying to enable hardware acceleration in my ubuntu box.

Here is my cpu (grabbed with cpuinfo)

```auto
Intel(R) Xeon(R) CPU E3-1265L v3 @ 2.50GHz

```

But I get the following message:

```auto
2015-07-27 15:42:54 CEST comment server INFO 200 - TranscoderWorkerVideoScaler.init[_defaultVHost_:live/_definst_/test.stream] Multi-threaded scaling is enabled. encoderCount:6 - - - 253419.118 - - - - - - - - - - - - - - - - - - - - - - - - -
2015-07-27 15:42:54 CEST comment server INFO 200 - JNI:TranscoderSession.isCUDAAvailable[_defaultVHost_:live/_definst_/test.stream]: NVidia hardware acceleration is NOT available - - - 253419.118 - - - - - - - - - - - - - - - - - - - - - - - - -
2015-07-27 15:42:54 CEST comment server INFO 200 - JNI:TranscoderSession.isQuickSyncAvailable[_defaultVHost_:live/_definst_/test.stream]: [B][COLOR="#FF0000"]Intel Quick Sync hardware acceleration is NOT available[/COLOR][/B].

```

Could someone help me to setup my server?

Thanks

---

<div class="post-metadata">

**Author:** ![Roger\_Littin1](https://avatars.discourse-cdn.com/v4/letter/r/c89c15/32.png) [@Roger\_Littin1](https://community.wowza.com/u/Roger_Littin1)\
**Post date:** [July 28, 2015, 2:39pm UTC](https://community.wowza.com/t/quicksynk-transcoding-ubuntu/41767/2 "2015-07-28T14:39:13Z")

</div>

Hi,

QuickSync support on linux is very specific as to the kernel versions and hardware that is supported. Please refer to the following articles:

[https://www.wowza.com/docs/server-specifications-for-intel-quick-sync-acceleration-with-wowza-transcoder](https://www.wowza.com/docs/server-specifications-for-intel-quick-sync-acceleration-with-wowza-transcoder)

[https://www.wowza.com/docs/how-to-configure-quick-sync-accelerated-encoding-on-linux](https://www.wowza.com/docs/how-to-configure-quick-sync-accelerated-encoding-on-linux)

Your CPU is not one that is listed as supported however, it should work on Windows. On Windows 8 & Windows 2K12 QuickSync will work when running Wowza as a service.

Roger.

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<div class="post-metadata">

**Author:** ![Lionel\_Gattegno2](https://avatars.discourse-cdn.com/v4/letter/l/aeb1de/32.png) [@Lionel\_Gattegno2](https://community.wowza.com/u/Lionel_Gattegno2)\
**Post date:** [August 17, 2015, 5:31pm UTC](https://community.wowza.com/t/quicksynk-transcoding-ubuntu/41767/3 "2015-08-17T17:31:57Z")

</div>

Hi Roger,

So I switched to windows server 2012 with the same result…

Is there any driver to install to enable QuickSync?

My server is a HP ProLiant DL320e Gen8 v2.

Thanks

Liilo

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<div class="post-metadata">

**Author:** ![Andrew\_Ramberg](https://avatars.discourse-cdn.com/v4/letter/a/7c8e57/32.png) [@Andrew\_Ramberg](https://community.wowza.com/u/Andrew_Ramberg)\
**Post date:** [September 29, 2015, 3:30pm UTC](https://community.wowza.com/t/quicksynk-transcoding-ubuntu/41767/4 "2015-09-29T15:30:51Z")

</div>

Hello,

You may want to update your [Intel Graphics Drivers](https://downloadcenter.intel.com/) and ensure that the .net & [Desktop experience](https://technet.microsoft.com/en-us/library/dn609826.aspx) is enabled on your system. Check your Device Manager in Windows to ensure that it’s correctly reporting the Intel Graphics adapter. Otherwise you may need to check your bios settings and enable the graphics adapter.

Best regards,

Andrew