# Problems with Webrtc

**URL:** <https://community.wowza.com/t/problems-with-webrtc/47698>\
**Category:** Wowza Streaming Engine\
**Created:** [November 18, 2016, 11:43am UTC](https://community.wowza.com/t/problems-with-webrtc/47698 "2016-11-18T11:43:51Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Kleber\_Prando1](https://avatars.discourse-cdn.com/v4/letter/k/df788c/32.png) [@Kleber\_Prando1](https://community.wowza.com/u/Kleber_Prando1)\
**Post date:** [November 18, 2016, 11:43am UTC](https://community.wowza.com/t/problems-with-webrtc/47698/1 "2016-11-18T11:43:51Z")

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Hello,

I’m using wowza with webrtc, but when you try to start a publication, it returns the following error:

WebSocket connection failed: wss://57f3cf499c649.streamlock.net/webrtc-session.json

Could you help me with this?

Thanks !!

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**Author:** ![Jason\_Tuchler](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/jason_tuchler/32/462_2.png) [@Jason\_Tuchler](https://community.wowza.com/u/Jason_Tuchler)\
**Post date:** [November 18, 2016, 9:46am UTC](https://community.wowza.com/t/problems-with-webrtc/47698/2 "2016-11-18T09:46:44Z")

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Hello,

A few things that will be helpful:

-What Wowza Streaming Engine version are you on? (I was not able to connect to [https://57f3cf499c649.streamlock.net](https://57f3cf499c649.streamlock.net))

-What browser version are you testing with?

-What does the browser debug log say?

-I would double check the WebRTC readme to verify setup is correct.

If you like to move this to a [support case](https://www.wowza.com/support/open-ticket) please send the above info, along with the below folders:

[install-dir]/conf

[install-dir]/logs

[install-dir]/htdocs

If you are not sure how to get this information please see the following tutorial.

[https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux)

Regards,

JasonT

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**Author:** ![Jason\_Tuchler](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/jason_tuchler/32/462_2.png) [@Jason\_Tuchler](https://community.wowza.com/u/Jason_Tuchler)\
**Post date:** [November 21, 2016, 9:32am UTC](https://community.wowza.com/t/problems-with-webrtc/47698/3 "2016-11-21T09:32:55Z")

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Hello,

Glad to hear it’s working after adding your StreamLock cert to port 443.

I’m not aware of a way to do this. If it’s possible, you will have to edit the sample html/chat/javascript files to be in view-only mode in a chat session.

Regards,

JasonT

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**Author:** ![Kleber\_Prando1](https://avatars.discourse-cdn.com/v4/letter/k/df788c/32.png) [@Kleber\_Prando1](https://community.wowza.com/u/Kleber_Prando1)\
**Post date:** [November 21, 2016, 1:21pm UTC](https://community.wowza.com/t/problems-with-webrtc/47698/4 "2016-11-21T13:21:29Z")

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Hello,

Streaming Engine version is 4.5.0

My browser version is Firefox 50.0

The setup is correct.

In the wowza log the following line appears:

2016-11-21 14:11:13 BRST comment session INFO 401 1756078076 client connectionClosed [1756078076] pingtimeout _defaultVHost_ - - 20.326 [any] 443 - 127.0.0.1 rtmp - unknown 1756078076 200 0 - - - - - - - - - - - - - - -

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<div class="post-metadata">

**Author:** ![Kleber\_Prando1](https://avatars.discourse-cdn.com/v4/letter/k/df788c/32.png) [@Kleber\_Prando1](https://community.wowza.com/u/Kleber_Prando1)\
**Post date:** [November 21, 2016, 2:22pm UTC](https://community.wowza.com/t/problems-with-webrtc/47698/5 "2016-11-21T14:22:04Z")

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Hello,

I noticed that I was missing the port 443 configuration with the streamlock certificate for wowza. Only port 9443 was configured.

I used the procedure below:

[https://www.wowza.com/docs/how-to-get-ssl-certificates-from-the-streamlock-service](https://www.wowza.com/docs/how-to-get-ssl-certificates-from-the-streamlock-service)

After this change, I tested it and everything is working.

Now, I have a new question:

Is there a url that I can only see people in the chat without having to connect in this chat?

Thanks !!