# Problems with JMX/Manager/Logging

**URL:** https://community.wowza.com/t/problems-with-jmx-manager-logging/38269
**Category:** Wowza Streaming Engine
**Created:** [July 21, 2014, 6:01am UTC](https://community.wowza.com/t/problems-with-jmx-manager-logging/38269 "2014-07-21T06:01:06Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![Carsten\_Blume](https://avatars.discourse-cdn.com/v4/letter/c/7ba0ec/32.png) [@Carsten\_Blume](https://community.wowza.com/u/Carsten_Blume)
#### Post date: [July 21, 2014, 6:01am UTC](https://community.wowza.com/t/problems-with-jmx-manager-logging/38269/1 "2014-07-21T06:01:06Z")

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Hi,

Engine Version

4.0.4 (build 11775)

Engine Manager Version

4.0.4 (build 11775)

Live HLS Stream

1. Monitoring via Manager

Here is the screenshot:

[https://www.dropbox.com/s/vodt3qmppagmp2l/wozwa2.png](https://www.dropbox.com/s/vodt3qmppagmp2l/wozwa2.png)

-\> 1 connection with about 550MBit/s, should be about ~500 connections

1. JMX

Additionallly we are querying JMX via command-line and the results are the same

1. Logging

There are only five “play stream” events in the logfile for this time frame.

This occurs only for livestreaming, not for on-demand …

Any ideas?

Greetings

Carsten Blume

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### Author: ![Jason\_Hilton](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/jason_hilton/32/437_2.png) [@Jason\_Hilton](https://community.wowza.com/u/Jason_Hilton)
#### Post date: [July 22, 2014, 9:52am UTC](https://community.wowza.com/t/problems-with-jmx-manager-logging/38269/2 "2014-07-22T09:52:09Z")

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Hi,

Thanks for the information but we will need to see the logs and other files in order to troubleshoot this accurately.

Please open a ticket by sending an email to support@wowza.com

Include a detailed description, a link to this thread for reference and a zip file containing the following directories:

[Wowza-Install]/conf/

[Wowza-Install]/logs/

[Wowza-Install]/transcoder/

[Wowza-Install]/manager/logs/

Please do make sure you provide logs which show Wowza server starting.

If you are not sure how to get this information please see [this guide](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux).

Regards,

Jason

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### Author: ![Jason\_Hilton](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/jason_hilton/32/437_2.png) [@Jason\_Hilton](https://community.wowza.com/u/Jason_Hilton)
#### Post date: [July 22, 2014, 3:10pm UTC](https://community.wowza.com/t/problems-with-jmx-manager-logging/38269/3 "2014-07-22T15:10:20Z")

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Hi,

This will now be handled in ticket #98179.

Regards,

Jason