# Problem with Wowza nDVR UTC playlist request api **URL:** \ **Category:** Wowza Streaming Engine\ **Created:** [May 17, 2019, 3:51pm UTC](https://community.wowza.com/t/problem-with-wowza-ndvr-utc-playlist-request-api/53372 "2019-05-17T15:51:39Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Anurag\_Saini](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@Anurag\_Saini](https://community.wowza.com/u/Anurag_Saini)\ **Post date:** [May 17, 2019, 3:51pm UTC](https://community.wowza.com/t/problem-with-wowza-ndvr-utc-playlist-request-api/53372/1 "2019-05-17T15:51:39Z")
WSE UTC playlist request api returns playlist of duration lesser than requested. For Example: - [http://host/app/stream/playlist.m3u8?DVR&wowzadvrplayliststart=20190517115100&wowzadvrplaylistduration=3600000](http://host/app/stream/playlist.m3u8?DVR&wowzadvrplayliststart=20190517115100&wowzadvrplaylistduration=3600000) The above url requests a playlist of an hour, but WSE would fetch me video of around 50 minutes. This is the tutorial used to use the api: [https://www.wowza.com/docs/how-to-use-wowza-ndvr-playlist-request-api](https://www.wowza.com/docs/how-to-use-wowza-ndvr-playlist-request-api) I run WSE 4.7.7, on ubuntu 16.04 and Java 1.8 ---
**Author:** ![Anurag\_Saini](https://avatars.discourse-cdn.com/v4/letter/a/49beb7/32.png) [@Anurag\_Saini](https://community.wowza.com/u/Anurag_Saini)\ **Post date:** [June 20, 2019, 11:30am UTC](https://community.wowza.com/t/problem-with-wowza-ndvr-utc-playlist-request-api/53372/2 "2019-06-20T11:30:59Z")
Is there a problem with the question here? Does this not reach the right people? I have been facing issues with this since long. ---
**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\ **Post date:** [June 21, 2019, 3:32pm UTC](https://community.wowza.com/t/problem-with-wowza-ndvr-utc-playlist-request-api/53372/3 "2019-06-21T15:32:43Z")
Hello @Anurag Saini, you have my apology for missing this in the forums- I was out of the country when you posted this in May. I do see you had submitted a ticket for this issue twice and in checking the tickets, the engineers had tried sharing potential solutions with you for 6 days and it says they got no response from you- they tried to directly email you as well. Is it possible that all their emails went into a spam box and you missed them? Ticket #322639 and Ticket # 322362 I can try and share some of what they suggested here, but it’s quite long and several engineers had posted. I would also suggest you search your emails for those tickets. ---
**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\ **Post date:** [June 21, 2019, 3:36pm UTC](https://community.wowza.com/t/problem-with-wowza-ndvr-utc-playlist-request-api/53372/4 "2019-06-21T15:36:07Z")
@Anurag Saini We have some example code that discusses this here: [https://www.wowza.com/docs/how-to-use-wowza-ndvr-recording-api](https://www.wowza.com/docs/how-to-use-wowza-ndvr-recording-api) You would need to create the custom code as we do not have a prebuilt custom module for the specific workflow that you require. Please do keep in mind that one drawback to this workflow would be that when there is a rollover from one 24 hour period (day) to the next, it would be hard to configure the API call to start in one dvr store and end in another. ---
**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\ **Post date:** [June 21, 2019, 3:38pm UTC](https://community.wowza.com/t/problem-with-wowza-ndvr-utc-playlist-request-api/53372/5 "2019-06-21T15:38:22Z")
From your tickets: I also see that you do have a custom property configured to accommodate the 30 days of recording storage. This type of settings can lead to performance issues with DVR. The maximum limit we recommend is 30 hours. [https://www.wowza.com/docs/wowza-ndvr-quick-start-guide#recordingLength](https://www.wowza.com/docs/wowza-ndvr-quick-start-guide#recordingLength) ( If you’d like to start a new support ticket since these were closed, please feel free too and I can let tech support know you didn’t resolve the issue yet.- let me know how I can help! )