# Problem with Transcoder and QuickSync

**URL:** <https://community.wowza.com/t/problem-with-transcoder-and-quicksync/41199>\
**Category:** Wowza Streaming Engine\
**Created:** [February 25, 2014, 12:15pm UTC](https://community.wowza.com/t/problem-with-transcoder-and-quicksync/41199 "2014-02-25T12:15:53Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Eduardo\_Metzger](https://avatars.discourse-cdn.com/v4/letter/e/eada6e/32.png) [@Eduardo\_Metzger](https://community.wowza.com/u/Eduardo_Metzger)\
**Post date:** [February 25, 2014, 12:15pm UTC](https://community.wowza.com/t/problem-with-transcoder-and-quicksync/41199/1 "2014-02-25T12:15:53Z")

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Hi. I just upgraded to WSE and QuickSync stopped working. It worked just fine with WMS and I have the exact same server with the same features and drivers. Any ideas?

Thanks

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**Author:** ![Daren\_Johnson](https://avatars.discourse-cdn.com/v4/letter/d/ee59a6/32.png) [@Daren\_Johnson](https://community.wowza.com/u/Daren_Johnson)\
**Post date:** [February 25, 2014, 9:02pm UTC](https://community.wowza.com/t/problem-with-transcoder-and-quicksync/41199/2 "2014-02-25T21:02:01Z")

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Hi,

Please zip up your [install-dir]/conf and [install-dir]/logs plus manager/logs and transcoder folders and send those in an email to support@wowza.com,

Mention this thread URL in your email to support.

Daren