# problem on transcode "Hit license limit for live stream transcoders"

**URL:** <https://community.wowza.com/t/problem-on-transcode-hit-license-limit-for-live-stream-transcoders/34040>\
**Category:** Wowza Streaming Engine\
**Created:** [October 2, 2014, 8:53pm UTC](https://community.wowza.com/t/problem-on-transcode-hit-license-limit-for-live-stream-transcoders/34040 "2014-10-02T20:53:12Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![wasan\_chanchawalit](https://avatars.discourse-cdn.com/v4/letter/w/c4cdca/32.png) [@wasan\_chanchawalit](https://community.wowza.com/u/wasan_chanchawalit)\
**Post date:** [October 2, 2014, 8:53pm UTC](https://community.wowza.com/t/problem-on-transcode-hit-license-limit-for-live-stream-transcoders/34040/1 "2014-10-02T20:53:12Z")

</div>

Hello Support

I run wowza 4 for a month.

I use with Wirecast encoder to stream RTMP to wowza 4

Also use transcode license to transcode 1 rtmp stream to multiple bitrate.

What I encounted with every day I got error

“Hit license limit for live stream transcoders. Live stream transcoder is stopped”

I use only single stream running every day.

I don’t know what happened with wowza, and it has this error for a month.

Can anyone help me?

I also attached log for your analysis (by email)

Please help as soon as you can

---

<div class="post-metadata">

**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\
**Post date:** [October 2, 2014, 8:20am UTC](https://community.wowza.com/t/problem-on-transcode-hit-license-limit-for-live-stream-transcoders/34040/2 "2014-10-02T08:20:11Z")

</div>

Hello there.

What type of license are you running? If running a Trial License you are limited to 3 incoming streams, so one incoming stream and 2 Transcoded renditions would hit the limit.

If running a monthly license then please restart and publish one stream so that the issue occurs again. Then zip up the following folders and send them to support@wowza.com:

**[install-dir]/conf**

**[install-dir]/logs**

**[install-dir]/transcoder**

**[install-dir]/manager/logs**

Thank you,

Salvadore

---

<div class="post-metadata">

**Author:** ![Sebastien\_Lagace](https://avatars.discourse-cdn.com/v4/letter/s/cab0a1/32.png) [@Sebastien\_Lagace](https://community.wowza.com/u/Sebastien_Lagace)\
**Post date:** [December 18, 2017, 5:13pm UTC](https://community.wowza.com/t/problem-on-transcode-hit-license-limit-for-live-stream-transcoders/34040/3 "2017-12-18T17:13:55Z")

</div>

I have a monthly licence and I’m limited to 3 incoming stream webrtc…