# Please help me from the administration

**URL:** <https://community.wowza.com/t/please-help-me-from-the-administration/45254>\
**Category:** Wowza Video (Formerly Streaming Cloud)\
**Created:** [May 9, 2015, 11:22am UTC](https://community.wowza.com/t/please-help-me-from-the-administration/45254 "2015-05-09T11:22:31Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Livehd720\_Livehd720](https://avatars.discourse-cdn.com/v4/letter/l/96bed5/32.png) [@Livehd720\_Livehd720](https://community.wowza.com/u/Livehd720_Livehd720)\
**Post date:** [May 9, 2015, 11:22am UTC](https://community.wowza.com/t/please-help-me-from-the-administration/45254/1 "2015-05-09T11:22:31Z")

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Participated in service Wowza Streaming Cloud

100/5000 plan

And it used 494 GB

Were closed my account, I used the pretext of 5000 GB

Photo attached to you to prove use

![](http://store1.up-00.com/2015-05/143119931451.png)

I hope the explanation Me

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**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\
**Post date:** [May 10, 2015, 10:21am UTC](https://community.wowza.com/t/please-help-me-from-the-administration/45254/2 "2015-05-10T10:21:00Z")

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Hello there.

I think for the fastest response to this issue would be to contact billing@wowza.com directly.

They will work you through this issue.

Regards,

Salvadore