# Player stream suddenly down

**URL:** https://community.wowza.com/t/player-stream-suddenly-down/55744
**Category:** Wowza Streaming Engine
**Tags:** media-players-and-devices
**Created:** [August 24, 2020, 2:05pm UTC](https://community.wowza.com/t/player-stream-suddenly-down/55744 "2020-08-24T14:05:38Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![zac\_adams2](https://avatars.discourse-cdn.com/v4/letter/z/3ec8ea/32.png) [@zac\_adams2](https://community.wowza.com/u/zac_adams2)
#### Post date: [August 24, 2020, 2:05pm UTC](https://community.wowza.com/t/player-stream-suddenly-down/55744/1 "2020-08-24T14:05:38Z")

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system was running fine then suddenly all the feeds went offline:  
rtmps://5b7df51c98c50.streamlock.net:443/tampachat//mp4:joecam1.stream\_source

cant get them toplay on either the jw player or the wozer player, oddly it does play on vlc.

using a non secure port works :

rtmp://209.126.116.188:1935/tampachat//mp4:joecam1.stream\_source

done the usual reboot ect .

any suggestions?

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### Author: ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)
#### Post date: [August 24, 2020, 8:57pm UTC](https://community.wowza.com/t/player-stream-suddenly-down/55744/2 "2020-08-24T20:57:29Z")

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Sorry this happened but this will require a lot more information in order to try and diagnose.

We’ll need to take a closer look at many things in your files, logs and config so please send a support ticket. We can debug there, not in the forums.

[https://www.wowza.com/support/open-ticket](https://www.wowza.com/support/open-ticket)