# Player Not Working on Safari and Android Device

**URL:** <https://community.wowza.com/t/player-not-working-on-safari-and-android-device/50656>\
**Category:** Wowza Developer Dojo\
**Created:** [January 26, 2018, 10:51pm UTC](https://community.wowza.com/t/player-not-working-on-safari-and-android-device/50656 "2018-01-26T22:51:55Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Media\_Ela](https://avatars.discourse-cdn.com/v4/letter/m/13edae/32.png) [@Media\_Ela](https://community.wowza.com/u/Media_Ela)\
**Post date:** [January 26, 2018, 10:51pm UTC](https://community.wowza.com/t/player-not-working-on-safari-and-android-device/50656/1 "2018-01-26T22:51:55Z")

</div>

Hi everyone,

I’m using wowza for the radio site. I have a big problem with wowza js player.

My integration is here;

```auto
<div id="playerElement" style="width:640px; height:100px; padding:0; display: none;"></div>
<script type="text/javascript" src="//player.wowza.com/player/latest/wowzaplayer.min.js"></script>
<script type="text/javascript">
    var smileRadio = WowzaPlayer.create('playerElement',
        {
        "license":"code_code_code_smile_smile_smile",
        "title":"Radyo Ritim",
        "description":"",
        "sourceURL":"https%3A%2F%2Fseninritmin.live%2Flive%2Fradyoritim.stream%2Fplaylist.m3u8",
        "autoPlay":false,
        "volume":"100",
        "mute":false,
        "loop":true,
        "audioOnly":true,
        "uiShowQuickRewind":true,
        "uiQuickRewindSeconds":"30"
        }
    );
    smileRadio.play();
</script>

```

And my error;

```auto
The request is not allowed by the user agent or the platform in the current context, possibly because the user denied permission

```

---

<div class="post-metadata">

**Author:** ![Jermaine\_Hemby](https://avatars.discourse-cdn.com/v4/letter/j/82dd89/32.png) [@Jermaine\_Hemby](https://community.wowza.com/u/Jermaine_Hemby)\
**Post date:** [January 27, 2018, 4:54pm UTC](https://community.wowza.com/t/player-not-working-on-safari-and-android-device/50656/2 "2018-01-27T16:54:12Z")

</div>

Hello,

Thanks for contacting the Wowza Community.

What are the codecs of the your stream? The Wowza player only supports H.264 and AAC audio.

Do you get the same error using other players?

Are you going to the Wowza Builder page to get the code? - [https://player.wowza.com/](https://player.wowza.com/)

thanks,

Jermaine