# player freezes

**URL:** <https://community.wowza.com/t/player-freezes/48873>\
**Category:** Wowza Player\
**Created:** [May 30, 2017, 3:29am UTC](https://community.wowza.com/t/player-freezes/48873 "2017-05-30T03:29:33Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Rick\_Pargeter](https://avatars.discourse-cdn.com/v4/letter/r/7feea3/32.png) [@Rick\_Pargeter](https://community.wowza.com/u/Rick_Pargeter)\
**Post date:** [May 30, 2017, 3:29am UTC](https://community.wowza.com/t/player-freezes/48873/1 "2017-05-30T03:29:33Z")

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As a newbie, this is all a bit overwhelming, so apologies for what may be a streaming 101 question.

I finally got a stream to work from my DJI Phantom drone using AWS and previewing it in the streaming engine player.

But once I moved to the player, and selected the apple tab, I initially got the error message

“HTML5 or HLS is not supported in this browser” when using Firefox, so I moved over to Edge.

I finally got an image, but it was more of a still image - it never updated.

Ultimately, all I need to know is how to let my customer see the stream from the drone.

Is there an easy way or just a link to send them to see what I am streaming, i.e., How do I get my customer to see the stream from my drone?

Thank you!