# Passthrough option disabled in Pay as you Go plan after opting-in to Ultra-Low Latency feature

**URL:** <https://community.wowza.com/t/passthrough-option-disabled-in-pay-as-you-go-plan-after-opting-in-to-ultra-low-latency-feature/54290>\
**Category:** Wowza Video (Formerly Streaming Cloud)\
**Tags:** low-latency\
**Created:** [December 5, 2019, 4:40pm UTC](https://community.wowza.com/t/passthrough-option-disabled-in-pay-as-you-go-plan-after-opting-in-to-ultra-low-latency-feature/54290 "2019-12-05T16:40:36Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Kai\_Buhay](https://avatars.discourse-cdn.com/v4/letter/k/f08c70/32.png) [@Kai\_Buhay](https://community.wowza.com/u/Kai_Buhay)\
**Post date:** [December 5, 2019, 4:40pm UTC](https://community.wowza.com/t/passthrough-option-disabled-in-pay-as-you-go-plan-after-opting-in-to-ultra-low-latency-feature/54290/1 "2019-12-05T16:40:36Z")

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We’re currently in Pay as you Go plan. We can see the Passthrough in Broadcast Location and Live Streaming Type before we subscribe to the Ultra-Low Latency feature. Did the purchase affect the removal of the Passthrough option? Will it go back if we revert it to when we’re not opting-in the Ultra-Low Latency feature? Or the Passthrough servers are just down at the moment?

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**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [December 5, 2019, 5:21pm UTC](https://community.wowza.com/t/passthrough-option-disabled-in-pay-as-you-go-plan-after-opting-in-to-ultra-low-latency-feature/54290/2 "2019-12-05T17:21:15Z")

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Let me check on this for you right now- be back very soon.

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**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [December 5, 2019, 5:34pm UTC](https://community.wowza.com/t/passthrough-option-disabled-in-pay-as-you-go-plan-after-opting-in-to-ultra-low-latency-feature/54290/3 "2019-12-05T17:34:36Z")

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I see you have submitted a ticket on this @Kai Buhay and it has been assigned to billing who will respond to your ticket shortly. Thank you.