# Paid live shows and lost video streams? Help

**URL:** <https://community.wowza.com/t/paid-live-shows-and-lost-video-streams-help/91993>\
**Category:** Wowza Video (Formerly Streaming Cloud)\
**Created:** [September 25, 2020, 5:03pm UTC](https://community.wowza.com/t/paid-live-shows-and-lost-video-streams-help/91993 "2020-09-25T17:03:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![anthony\_batt](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/anthony_batt/32/485_2.png) [@anthony\_batt](https://community.wowza.com/u/anthony_batt)\
**Post date:** [September 25, 2020, 5:03pm UTC](https://community.wowza.com/t/paid-live-shows-and-lost-video-streams-help/91993/1 "2020-09-25T17:03:50Z")

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Yesterday we have two live paid shows where we lost video feeds totally. Very unhappy.

This is what our health screen looks like. We were getting some 404’s on the stream maybe that has to do with the CDN?

I am loosing customers. Help

 ![wozwa](https://us1.discourse-cdn.com/flex002/uploads/wowza1/original/1X/6113c719c7c69ca508fb99b3153937c5dc232121.jpeg)

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**Author:** ![Karel\_Boek](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/karel_boek/32/454_2.png) [@Karel\_Boek](https://community.wowza.com/u/Karel_Boek)\
**Post date:** [September 26, 2020, 9:53am UTC](https://community.wowza.com/t/paid-live-shows-and-lost-video-streams-help/91993/2 "2020-09-26T09:53:26Z")

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I’m not sure if the community can help you with this question; my advise is to contact Wowza Support ([support@wowza.com](mailto:support@wowza.com)) as they can check the Wowza Cloud logs etc. and try to find out what happened.

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**Author:** ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)\
**Post date:** [September 30, 2020, 7:58pm UTC](https://community.wowza.com/t/paid-live-shows-and-lost-video-streams-help/91993/3 "2020-09-30T19:58:58Z")

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Sorry this occurred. I followed up to see if you submitted a ticket in regards to your streams failing to deliver video.

Wowza’s response was:

"After reviewing this with our service partners this appears to line up with a reported outage with Google Compute services. I’ve linked to their status page below for additional details regarding this outage. "

[https://status.cloud.google.com/incident/zall/20010](https://status.cloud.google.com/incident/zall/20010)  
Incident began at **2020-09-24 18:25** and ended at **2020-09-24 19:31** (all times are **US/Pacific** ).

We have not been able to replicate this since this incident was resolved by Google Compute services."

Very unfortunate and frustrating no matter where the issue was and I hope your clients will be understanding this was outside of your control.