# OFF Server - Error log

**URL:** <https://community.wowza.com/t/off-server-error-log/37348>\
**Category:** Wowza Streaming Engine\
**Created:** [March 28, 2015, 4:46am UTC](https://community.wowza.com/t/off-server-error-log/37348 "2015-03-28T04:46:47Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Carlos\_Flores\_Doming](https://avatars.discourse-cdn.com/v4/letter/c/eada6e/32.png) [@Carlos\_Flores\_Doming](https://community.wowza.com/u/Carlos_Flores_Doming)\
**Post date:** [March 28, 2015, 4:46am UTC](https://community.wowza.com/t/off-server-error-log/37348/1 "2015-03-28T04:46:47Z")

</div>

Hi, I have presented a problem I have not been able to solve for days.

Wowza server is ONLINE, works perfectly and in a few hours this is dumb.

The flash shoutcast player left without audio, but the Wowza server is ONLINE.

I reviewed the log mistake and got this message:

it is recorded every second and collapses the log.

Failed to connect: org.apache.mina.common.RuntimeIOException: Failed to get the session [ConnectException: Connection refused].

* * *

The other error only comes 1 or 2 times.

LiveStreamPacketizerSmoothStreaming.handlePacket [lavinaradio / _definst_ / lavinaradio]: Fragment Greater Than Suggested duration range of 1-4 seconds. Adjust accordingly keyframe interval: Fragment durations: [8.0,10.0,10.0]

I hope you can help me fix it, I reinstalled everything and 2 times and I can not solve, thanks.

---

<div class="post-metadata">

**Author:** ![Mac\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/mac_hill/32/434_2.png) [@Mac\_Hill](https://community.wowza.com/u/Mac_Hill)\
**Post date:** [March 28, 2015, 4:53pm UTC](https://community.wowza.com/t/off-server-error-log/37348/2 "2015-03-28T16:53:28Z")

</div>

Hello,

This would be better handled in a support ticket. Please reference this forum post and send us a copy of the following folders as a .zip (or other archive) to support@wowza.com:

[wowza-install-dir]/conf

[wowza-install-dir]/logs

If you are not sure how to get this information please [see this tutorial](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux).

We would like to take closer look at your configuration and log files and get a better understanding of what is happening on your server and why you are noticing this behavior.

Regards,

Mac Hill

Wowza Technical Support Team