# No connection, no wowza cpu and cannot play sample.mp4

**URL:** <https://community.wowza.com/t/no-connection-no-wowza-cpu-and-cannot-play-sample-mp4/52549>\
**Category:** Wowza Streaming Engine\
**Created:** [December 26, 2018, 1:47am UTC](https://community.wowza.com/t/no-connection-no-wowza-cpu-and-cannot-play-sample-mp4/52549 "2018-12-26T01:47:18Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Rachel\_chen](https://avatars.discourse-cdn.com/v4/letter/r/f19dbf/32.png) [@Rachel\_chen](https://community.wowza.com/u/Rachel_chen)\
**Post date:** [December 26, 2018, 1:47am UTC](https://community.wowza.com/t/no-connection-no-wowza-cpu-and-cannot-play-sample-mp4/52549/1 "2018-12-26T01:47:18Z")

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Missing title. Missing body.

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**Author:** ![Mac\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/mac_hill/32/434_2.png) [@Mac\_Hill](https://community.wowza.com/u/Mac_Hill)\
**Post date:** [December 27, 2018, 9:12pm UTC](https://community.wowza.com/t/no-connection-no-wowza-cpu-and-cannot-play-sample-mp4/52549/2 "2018-12-27T21:12:40Z")

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Rachel,

Unfortunately, the screenshots do not provide enough detail to provide the root cause of the issue.

Please open a support request and provide the following details so we can better assist you.

> **[Open a Support Ticket | Wowza Media Systems](https://www.wowza.com/support/open-ticket)**
>
> Wowza technical support engineers worldwide help you succeed with your Wowza Streaming Engine™ software or the Wowza Streaming Cloud™ service.

[wowza-install-dir]/conf

[wowza-install-dir]/logs

_If you are not sure how to get this information please [review this tutorial](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux)._

I do hope this clarifies so that you get quicker assistance.

Regards,

Mac