# No access to cloud wowza why?

**URL:** <https://community.wowza.com/t/no-access-to-cloud-wowza-why/53041>\
**Category:** Wowza Video (Formerly Streaming Cloud)\
**Created:** [March 18, 2019, 8:40am UTC](https://community.wowza.com/t/no-access-to-cloud-wowza-why/53041 "2019-03-18T08:40:33Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Digiteka\_Digiteka](https://avatars.discourse-cdn.com/v4/letter/d/13edae/32.png) [@Digiteka\_Digiteka](https://community.wowza.com/u/Digiteka_Digiteka)\
**Post date:** [March 18, 2019, 8:40am UTC](https://community.wowza.com/t/no-access-to-cloud-wowza-why/53041/1 "2019-03-18T08:40:33Z")

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since this monring we have ne access to cloud wowza why ???

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**Author:** ![Mac\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/mac_hill/32/434_2.png) [@Mac\_Hill](https://community.wowza.com/u/Mac_Hill)\
**Post date:** [March 18, 2019, 4:21pm UTC](https://community.wowza.com/t/no-access-to-cloud-wowza-why/53041/2 "2019-03-18T16:21:47Z")

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Your account is not showing in an active state currently. The best way to get a resolution to this issue is to email [billing@wowza.com](mailto:billing@wowza.com).

Regards,

Mac Hill

Wowza Support