# NewTek Tricaster Mini stream not working

**URL:** <https://community.wowza.com/t/newtek-tricaster-mini-stream-not-working/44509>\
**Category:** Wowza Video (Formerly Streaming Cloud)\
**Created:** [October 8, 2015, 3:44pm UTC](https://community.wowza.com/t/newtek-tricaster-mini-stream-not-working/44509 "2015-10-08T15:44:15Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Martin\_Cole](https://avatars.discourse-cdn.com/v4/letter/m/71c47a/32.png) [@Martin\_Cole](https://community.wowza.com/u/Martin_Cole)\
**Post date:** [October 8, 2015, 3:44pm UTC](https://community.wowza.com/t/newtek-tricaster-mini-stream-not-working/44509/1 "2015-10-08T15:44:15Z")

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Hi Followed all instructions here [https://www.wowza.com/docs/connect-a-newtek-tricaster-to-wowza-streaming-cloud](https://www.wowza.com/docs/connect-a-newtek-tricaster-to-wowza-streaming-cloud)

on how to set up stream with Newtek Mini

The set up is all pretty much automated but the overview video is not playing.

When I return to the NewTek interface and click on stream I get a message saying " The streaming encoder has terminated unexpectedly" (It has never connected so there is nothing to terminate)

Stream Name is 74b39e71@317930

Any help ?

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**Author:** ![Mac\_Hill](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/mac_hill/32/434_2.png) [@Mac\_Hill](https://community.wowza.com/u/Mac_Hill)\
**Post date:** [October 8, 2015, 5:40pm UTC](https://community.wowza.com/t/newtek-tricaster-mini-stream-not-working/44509/2 "2015-10-08T17:40:22Z")

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Hello Martin,

As you know, we are working this issue through ticket #143878.

Thank you,

Mac

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**Author:** ![Josh\_Sawyer](https://avatars.discourse-cdn.com/v4/letter/j/f4b2a3/32.png) [@Josh\_Sawyer](https://community.wowza.com/u/Josh_Sawyer)\
**Post date:** [January 19, 2016, 12:38am UTC](https://community.wowza.com/t/newtek-tricaster-mini-stream-not-working/44509/3 "2016-01-19T00:38:20Z")

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> Hello Martin,
> 
> As you know, we are working this issue through ticket #143878.
> 
> Thank you,
> 
> Mac

I have the same problem is there any way to know what resolved this if it is resolved

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**Author:** ![Michelle\_B](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/michelle_b/32/394_2.png) [@Michelle\_B](https://community.wowza.com/u/Michelle_B)\
**Post date:** [January 19, 2016, 4:48pm UTC](https://community.wowza.com/t/newtek-tricaster-mini-stream-not-working/44509/4 "2016-01-19T16:48:36Z")

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Hi jsawyer77,

For this particular issue, a fix was released by Tricaster. Do make sure that you download the latest firmware and update your Tricaster device.

Michelle