# New service demo on a paid service **URL:** \ **Category:** Streaming Experts\ **Created:** [May 27, 2024, 7:17pm UTC](https://community.wowza.com/t/new-service-demo-on-a-paid-service/97300 "2024-05-27T19:17:29Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![gift1](https://avatars.discourse-cdn.com/v4/letter/g/ec9cab/32.png) [@gift1](https://community.wowza.com/u/gift1)\ **Post date:** [May 27, 2024, 7:17pm UTC](https://community.wowza.com/t/new-service-demo-on-a-paid-service/97300/1 "2024-05-27T19:17:29Z")
i need to remove it demo mark from paid service ---
**Author:** ![Vihari\_Kumar](https://avatars.discourse-cdn.com/v4/letter/v/87869e/32.png) [@Vihari\_Kumar](https://community.wowza.com/u/Vihari_Kumar)\ **Post date:** [May 28, 2024, 10:52am UTC](https://community.wowza.com/t/new-service-demo-on-a-paid-service/97300/2 "2024-05-28T10:52:05Z")
Hello, Thanks for reaching out on the forum! I understand you’re seeing a demo watermark on a service you’ve already paid for. To ensure we can assist you effectively, we recommend creating a support ticket. This allows our team to gather more details about your specific situation and provide the most accurate solution. In your support ticket, please include the **Registered Email Address which is associated with your account to ensure you’re receiving the correct paid service features.** & **Description of the Demo Mark where you’re seeing the demo watermark and the service it’s affecting.** (_Providing screenshots for a better understanding_) **Here’s how to create a support ticket** : 1. Login to your Wowza account at the top of [Wowza.com](https://www.wowza.com/) 2. On the **My Account** page, you will click the **Support** tab. 3. Click on the product for the support case you’d like to open. Our support team will be happy to assist you further and ensure you have a full, unrestricted experience with your paid service. Regards, Vihari.