# New install of Wowza Server and No Audio. **URL:** \ **Category:** Wowza Streaming Engine\ **Created:** [July 6, 2020, 12:03pm UTC](https://community.wowza.com/t/new-install-of-wowza-server-and-no-audio/55523 "2020-07-06T12:03:35Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Robert\_Heil](https://avatars.discourse-cdn.com/v4/letter/r/7ea924/32.png) [@Robert\_Heil](https://community.wowza.com/u/Robert_Heil)\ **Post date:** [July 6, 2020, 12:03pm UTC](https://community.wowza.com/t/new-install-of-wowza-server-and-no-audio/55523/1 "2020-07-06T12:03:35Z")
Just did a fresh install of the new wowza server onto an AWS instance running Ubuntu 20.04 and I am getting no audio. This error is popping up: JNI:VideoEncoderH264QuickSyncHost.VideoEncoderH264QuickSyncHost[global]: Loading shared library FAILED: libva-x11.so.1: cannot open shared object file: No such file or directory Thanks in advance for any insights and help on this. ---
**Author:** ![Robert\_Heil](https://avatars.discourse-cdn.com/v4/letter/r/7ea924/32.png) [@Robert\_Heil](https://community.wowza.com/u/Robert_Heil)\ **Post date:** [July 6, 2020, 2:16pm UTC](https://community.wowza.com/t/new-install-of-wowza-server-and-no-audio/55523/2 "2020-07-06T14:16:56Z")
It looks like Ubuntu 20.04 uses: /usr/lib/x86\_64-linux-gnu/libva-drm.so.2 /usr/lib/x86\_64-linux-gnu/libva-drm.so.2.700.0 /usr/lib/x86\_64-linux-gnu/libva-glx.so.2 /usr/lib/x86\_64-linux-gnu/libva-glx.so.2.700.0 /usr/lib/x86\_64-linux-gnu/libva-wayland.so.2 /usr/lib/x86\_64-linux-gnu/libva-wayland.so.2.700.0 /usr/lib/x86\_64-linux-gnu/libva-x11.so.2 /usr/lib/x86\_64-linux-gnu/libva-x11.so.2.700.0 /usr/lib/x86\_64-linux-gnu/libva.so.2 /usr/lib/x86\_64-linux-gnu/libva.so.2.700.0 And the packages for libva-xll.so.1 have been removed from the repository. I kind of recall having this issue before when installing on Ubuntu 18.04 because v1 was also removed from that distro but I was able to still install it. Will Wowza fix this issue so that it using v2? I really don’t want to downgrade back to Ubuntu 18.04 ---
**Author:** ![Andras\_Kovacs2](https://avatars.discourse-cdn.com/v4/letter/a/3e96dc/32.png) [@Andras\_Kovacs2](https://community.wowza.com/u/Andras_Kovacs2)\ **Post date:** [July 27, 2020, 1:23am UTC](https://community.wowza.com/t/new-install-of-wowza-server-and-no-audio/55523/3 "2020-07-27T01:23:12Z")
You did not provide Wowza version. Similar on Debian Buster when upgrading from 4.8.0 -\> 4.8.5. It is interesting, that I do not use QuickSync encoding at all. #Version: 1.0 #Start-Date: 2020-07-25 12:33:57 CEST #Software: Wowza Streaming Engine 4.8.5 build20200616153358 #Date: 2020-07-25 #Fields: x-severity x-category x-event date time c-client-id c-ip c-port cs-bytes sc-bytes x-duration x-sname x-stream-id x-spos sc-stream-bytes cs-stream-bytes x-file-size x-file-length x-ctx x-comment WARN server comment 2020-07-25 12:33:57 - - - - - 188.74 - - - - - - - - JNI:VideoEncoderH264QuickSyncHost.VideoEncoderH264QuickSyncHost[global]: Loading shared library FAILED: /usr/lib/x86\_64-linux-gnu/libva.so.1: version `VA\_API\_0.34.0’ not found (required by /usr/local/WowzaStreamingEngine/lib-native/linux64/quicksync-2014r1/libwms-vencoder-h264-quicksync-drm.so) WARN server comment 2020-07-25 12:33:57 - - - - - 188.741 - - - - - - - - JNI:VideoEncoderH264QuickSyncHost.VideoEncoderH264QuickSyncHost[global]: Loading shared library FAILED: /usr/lib/x86\_64-linux-gnu/libva.so.1: version `VA\_API\_0.34.0’ not found (required by /usr/local/WowzaStreamingEngine/lib-native/linux64/quicksync-2014r1/libwms-vencoder-h264-quicksync-x11.so) - - - 2020-07-25 12:33:58 - - - - - 189.895 - - - - - - - - - - - - 2020-07-25 12:33:58 - - - - - 189.895 - - - - - - - - - WARN server comment 2020-07-25 12:34:00 - - - - - 192.169 - - - - - - - - CupertinoPacketHandler.handleHolder [devvsqlivetrans/_definst_/v-9b9k-9htt] Ending the current a+v chunk although the chunk does not start with a video keyframe However, libva1 package is installed and the requested file is in place: # apt-get install libva1 … libva1 is already the newest version (1.7.3-2). # ls -la /usr/lib/x86\_64-linux-gnu/libva.so.1 lrwxrwxrwx 1 root root 17 Nov 16 2016 /usr/lib/x86\_64-linux-gnu/libva.so.1 -\> libva.so.1.3904.0