# Need Help With Billing. Nobody Is Responding
**URL:** https://community.wowza.com/t/need-help-with-billing-nobody-is-responding/54998
**Category:** Wowza Streaming Engine
**Created:** [April 17, 2020, 2:24pm UTC](https://community.wowza.com/t/need-help-with-billing-nobody-is-responding/54998 "2020-04-17T14:24:21Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@Michael\_Doble](https://community.wowza.com/u/Michael_Doble)
#### Post date: [April 17, 2020, 2:24pm UTC](https://community.wowza.com/t/need-help-with-billing-nobody-is-responding/54998/1 "2020-04-17T14:24:21Z")
I’ve been trying to get in touch with someone in regards to billing on my account. Nobody is answering phones and the last correspondence I got through email was last weekend. Nothing since.
---
### Author:  [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)
#### Post date: [April 17, 2020, 2:58pm UTC](https://community.wowza.com/t/need-help-with-billing-nobody-is-responding/54998/2 "2020-04-17T14:58:32Z")
Have you checked your spam mail? Oftentimes, the Wowza emails can end up going there. In the meantime, I will check with billing to reach out again.
Also, because we are working remotely during Covid, calls from the office are being forwarded to voice mail and they are returning the messages as they are received. I have asked billing to please follow up with you. Thanks for reaching out about it here in the forums so we could help.
---
### Author:  [@Said\_Syakin1](https://community.wowza.com/u/Said_Syakin1)
#### Post date: [April 28, 2020, 8:31am UTC](https://community.wowza.com/t/need-help-with-billing-nobody-is-responding/54998/3 "2020-04-28T08:31:28Z")
@Rose Power-Wowza Community Manager
help me Ticket # 355441
---
### Author:  [@Said\_Syakin1](https://community.wowza.com/u/Said_Syakin1)
#### Post date: [April 28, 2020, 6:46pm UTC](https://community.wowza.com/t/need-help-with-billing-nobody-is-responding/54998/4 "2020-04-28T18:46:30Z")
I have the same problem.
Can you please help me too to reach the billing team.
My ticket is #355441.
---
### Author:  [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)
#### Post date: [April 30, 2020, 2:34pm UTC](https://community.wowza.com/t/need-help-with-billing-nobody-is-responding/54998/5 "2020-04-30T14:34:12Z")
For any inquiries regarding your account information, please email [customerservice@wowza.com](mailto:customerservice@wowza.com)
We are indeed responding to all incoming inquiries. We truly appreciate your patience during the Covid pandemic and the increase we are experiencing in volume for Wowza services and support.
Thank you.