# My Clearcaster required an update. and the update seems to not be working.. i only see the wowza start screen on the unit and on the external monitor i see a purple screen with settings

**URL:** <https://community.wowza.com/t/my-clearcaster-required-an-update-and-the-update-seems-to-not-be-working-i-only-see-the-wowza-start-screen-on-the-unit-and-on-the-external-monitor-i-see-a-purple-screen-with-settings/50718>\
**Category:** Wowza ClearCaster Pro\
**Created:** [February 6, 2018, 9:00pm UTC](https://community.wowza.com/t/my-clearcaster-required-an-update-and-the-update-seems-to-not-be-working-i-only-see-the-wowza-start-screen-on-the-unit-and-on-the-external-monitor-i-see-a-purple-screen-with-settings/50718 "2018-02-06T21:00:42Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Jim\_Bask](https://avatars.discourse-cdn.com/v4/letter/j/e9bcb4/32.png) [@Jim\_Bask](https://community.wowza.com/u/Jim_Bask)\
**Post date:** [February 6, 2018, 9:00pm UTC](https://community.wowza.com/t/my-clearcaster-required-an-update-and-the-update-seems-to-not-be-working-i-only-see-the-wowza-start-screen-on-the-unit-and-on-the-external-monitor-i-see-a-purple-screen-with-settings/50718/1 "2018-02-06T21:00:42Z")

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i only see the wowza startup screen on the unit and on the external monitor all i see is a purple screen with system operations

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**Author:** ![charles\_passow](https://avatars.discourse-cdn.com/v4/letter/c/ecc23a/32.png) [@charles\_passow](https://community.wowza.com/u/charles_passow)\
**Post date:** [February 7, 2018, 10:50am UTC](https://community.wowza.com/t/my-clearcaster-required-an-update-and-the-update-seems-to-not-be-working-i-only-see-the-wowza-start-screen-on-the-unit-and-on-the-external-monitor-i-see-a-purple-screen-with-settings/50718/2 "2018-02-07T10:50:20Z")

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Hello Jim,

Thanks for contacting the Wowza Community!

We want to better understand your specific situation, if there is a deeper issue concerning network configurations that is preventing the version update we will need to option more information from you. We would like to assist you to resolve this issue, you can [open a Wowza ClearCaster Support Ticket online](https://www.wowza.com/portal/help/clearcaster).

You can submit the [required information](https://www.wowza.com/docs/wowza-clearcaster-user-guide-support#support_info) in the Support Ticket form to generate an email message or chat text message, and the next available Wowza ClearCaster Support Engineer will assist you.

Wowza Media Systems also offers 24x7 [phone support](https://www.wowza.com/docs/wowza-clearcaster-user-guide-support#support_phone) to ClearCaster users.

Sincerely,

Charles