# My ClearCaster is not booting up

**URL:** <https://community.wowza.com/t/my-clearcaster-is-not-booting-up/51716>\
**Category:** Wowza ClearCaster Pro\
**Created:** [July 28, 2018, 7:22am UTC](https://community.wowza.com/t/my-clearcaster-is-not-booting-up/51716 "2018-07-28T07:22:18Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Alex\_Ha2](https://avatars.discourse-cdn.com/v4/letter/a/e19b73/32.png) [@Alex\_Ha2](https://community.wowza.com/u/Alex_Ha2)\
**Post date:** [July 28, 2018, 7:22am UTC](https://community.wowza.com/t/my-clearcaster-is-not-booting-up/51716/1 "2018-07-28T07:22:18Z")

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Hi there,

I’m having issue of not able to boot up my ClearCaster and it went in straight to the Ubuntu ConFig screen. Pls kindly advise as we need to run our test event for our company’s launching soon.

My unit was the ClearCaster that can support 4k and I was one of the early birds that got the units after launching.

Pls kindly assist me on this.

Regards

Alex

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**Author:** ![Abby\_Munguia](https://avatars.discourse-cdn.com/v4/letter/a/22d042/32.png) [@Abby\_Munguia](https://community.wowza.com/u/Abby_Munguia)\
**Post date:** [July 29, 2018, 9:46pm UTC](https://community.wowza.com/t/my-clearcaster-is-not-booting-up/51716/2 "2018-07-29T21:46:30Z")

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Hello Alex,

We are working this issue within a Support ticket and we will post the steps for resolution here after we have completed the support ticket.

Regards,

Abby

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**Author:** ![Abby\_Munguia](https://avatars.discourse-cdn.com/v4/letter/a/22d042/32.png) [@Abby\_Munguia](https://community.wowza.com/u/Abby_Munguia)\
**Post date:** [September 10, 2018, 6:59pm UTC](https://community.wowza.com/t/my-clearcaster-is-not-booting-up/51716/3 "2018-09-10T18:59:43Z")

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The recommended troubleshooting step is to go over our network requirements seen here: [https://www.wowza.com/docs/wowza-clearcaster-user-guide-system-requirements](https://www.wowza.com/docs/wowza-clearcaster-user-guide-system-requirements)

[https://www.wowza.com/docs/wowza-clearcaster-manage-network-ip-settings](https://www.wowza.com/docs/wowza-clearcaster-manage-network-ip-settings)

If you see this same screen on your external monitor ([https://www.wowza.com/docs/wowza-clearcaster-quick-setup](https://www.wowza.com/docs/wowza-clearcaster-quick-setup)) contact support here:[https://www.wowza.com/support/open-ticket](https://www.wowza.com/support/open-ticket)