# mp4 file is not playing in VOD

**URL:** https://community.wowza.com/t/mp4-file-is-not-playing-in-vod/54336
**Category:** Wowza Streaming Engine
**Created:** [December 13, 2019, 12:14pm UTC](https://community.wowza.com/t/mp4-file-is-not-playing-in-vod/54336 "2019-12-13T12:14:07Z")
**Posts on this page:** 2
**Page:** 1

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### Author: ![chirag\_gawde](https://avatars.discourse-cdn.com/v4/letter/c/7c8e57/32.png) [@chirag\_gawde](https://community.wowza.com/u/chirag_gawde)
#### Post date: [December 13, 2019, 12:14pm UTC](https://community.wowza.com/t/mp4-file-is-not-playing-in-vod/54336/1 "2019-12-13T12:14:07Z")

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Hi,

I am using VOD Application. The sample video that you have given is working perfectly. but whenever i put my video. its just a black screen.

I have attached the video that i am trying.

20191010-8880.zip

Need help with this because the video is coming from an outsource and i have to co-ordinate with the outsource team.

Thank You.

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<div class="post-metadata">

### Author: ![Rose\_Power-Wowza\_Com](https://sea2.discourse-cdn.com/flex002/user_avatar/community.wowza.com/rose_power-wowza_com/32/431_2.png) [@Rose\_Power-Wowza\_Com](https://community.wowza.com/u/Rose_Power-Wowza_Com)
#### Post date: [December 13, 2019, 1:53pm UTC](https://community.wowza.com/t/mp4-file-is-not-playing-in-vod/54336/2 "2019-12-13T13:53:18Z")

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Did you make sure you have “no client restrictions” checked in Engine Manager?

Share your url you are using to stream your mp4 please so I can see the structure.

This is an example of what it should like if you are using HLS for playback on an apple device:

http://[_wowza-ip-address_]:1935/vod/mp4:sample.mp4/playlist.m3u8

If you are using a different protocol, please share the url- thank you @chirag gawde.