# missing "Range" header for the PLAY command leads to no video

**URL:** <https://community.wowza.com/t/missing-range-header-for-the-play-command-leads-to-no-video/50868>\
**Category:** Wowza Streaming Engine\
**Created:** [March 6, 2018, 8:54pm UTC](https://community.wowza.com/t/missing-range-header-for-the-play-command-leads-to-no-video/50868 "2018-03-06T20:54:13Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![George\_Dorobantu](https://avatars.discourse-cdn.com/v4/letter/g/87869e/32.png) [@George\_Dorobantu](https://community.wowza.com/u/George_Dorobantu)\
**Post date:** [March 6, 2018, 8:54pm UTC](https://community.wowza.com/t/missing-range-header-for-the-play-command-leads-to-no-video/50868/1 "2018-03-06T20:54:13Z")

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streaming a local mp4 file over rtsp, when sending the PLAY command, if the Range header is not present, the wowza starts only the audio stream, the video is not sent.

is this a know issue?

I tested the same scenario with vlc, and the video gets started.