# lost license key

**URL:** <https://community.wowza.com/t/lost-license-key/40859>\
**Category:** Wowza Streaming Engine\
**Created:** [October 4, 2013, 10:45am UTC](https://community.wowza.com/t/lost-license-key/40859 "2013-10-04T10:45:31Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Kenny\_Johnson](https://avatars.discourse-cdn.com/v4/letter/k/82dd89/32.png) [@Kenny\_Johnson](https://community.wowza.com/u/Kenny_Johnson)\
**Post date:** [October 4, 2013, 10:45am UTC](https://community.wowza.com/t/lost-license-key/40859/1 "2013-10-04T10:45:31Z")

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hello, is there a way to recover my license key by logging into the wowza site?

I emailed billing early this morning but have not heard anything

thanks

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**Author:** ![Richard\_Lanham](https://avatars.discourse-cdn.com/v4/letter/r/c68b51/32.png) [@Richard\_Lanham](https://community.wowza.com/u/Richard_Lanham)\
**Post date:** [October 5, 2013, 11:19pm UTC](https://community.wowza.com/t/lost-license-key/40859/2 "2013-10-05T23:19:51Z")

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The only ticket I see for you is from July 31st. I’m not sure if you can get your key that way, I don’t think so. Let me know if you are still waiting.

Richard

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**Author:** ![Chris\_Jukes](https://avatars.discourse-cdn.com/v4/letter/c/d6d6ee/32.png) [@Chris\_Jukes](https://community.wowza.com/u/Chris_Jukes)\
**Post date:** [March 8, 2015, 11:55pm UTC](https://community.wowza.com/t/lost-license-key/40859/3 "2015-03-08T23:55:07Z")

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How do I recover a lost license key?

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**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\
**Post date:** [March 9, 2015, 7:38am UTC](https://community.wowza.com/t/lost-license-key/40859/4 "2015-03-09T07:38:23Z")

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I would suggest you contact billing@wowza.com and they will look into this issue for you.

Kind regards,

Salvadore

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**Author:** ![trung\_kaka](https://avatars.discourse-cdn.com/v4/letter/t/58956e/32.png) [@trung\_kaka](https://community.wowza.com/u/trung_kaka)\
**Post date:** [July 3, 2015, 3:05am UTC](https://community.wowza.com/t/lost-license-key/40859/5 "2015-07-03T03:05:35Z")

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hi,Should contact the administrator as soon as possible to be settled

good luck

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**Author:** ![trung\_kaka](https://avatars.discourse-cdn.com/v4/letter/t/58956e/32.png) [@trung\_kaka](https://community.wowza.com/u/trung_kaka)\
**Post date:** [July 4, 2015, 5:23am UTC](https://community.wowza.com/t/lost-license-key/40859/6 "2015-07-04T05:23:55Z")

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you have successfully implemented yet

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<div class="post-metadata">

**Author:** ![trung\_kaka](https://avatars.discourse-cdn.com/v4/letter/t/58956e/32.png) [@trung\_kaka](https://community.wowza.com/u/trung_kaka)\
**Post date:** [July 5, 2015, 4:36am UTC](https://community.wowza.com/t/lost-license-key/40859/7 "2015-07-05T04:36:20Z")

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Administrators say how