# Live streaming freezes

**URL:** <https://community.wowza.com/t/live-streaming-freezes/35210>\
**Category:** Wowza Streaming Engine\
**Created:** [June 23, 2015, 5:36pm UTC](https://community.wowza.com/t/live-streaming-freezes/35210 "2015-06-23T17:36:53Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Eyal\_Hasson](https://avatars.discourse-cdn.com/v4/letter/e/9f8e36/32.png) [@Eyal\_Hasson](https://community.wowza.com/u/Eyal_Hasson)\
**Post date:** [June 23, 2015, 5:36pm UTC](https://community.wowza.com/t/live-streaming-freezes/35210/1 "2015-06-23T17:36:53Z")

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Hello,

We have a Wowza streaming server 4.1.1 which we use to live stream (and record) video from Wowza go coder devices installed on iPhones. Until a couple of days ago everything worked fine. Suddenly, the live video stream constantly freezes on all clients (flash, iOS, android with RTSP). The recorded stream is fine - meaning the problem is not with the uploaded stream. Also, when playing the recorded file to the same clients it plays well. Only watching the live stream has this problem. I also tried watching the stream from the server (using VLC) and got the same problem - meaning it is not an Internet band width problem.

You can see our live streams on this page: [http://www.kolhalashon.com/New/Live/LiveShiurimTree.aspx?English=True](http://www.kolhalashon.com/New/Live/LiveShiurimTree.aspx?English=True)

We need urgent help since we are delivering about 50 live streams daily.

Thanks,

Eyal.

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**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\
**Post date:** [June 23, 2015, 9:39am UTC](https://community.wowza.com/t/live-streaming-freezes/35210/2 "2015-06-23T09:39:28Z")

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Hello there.

Please check the logs for any indication of the problem and update this thread with your findings.

Thank you.

Salvadore

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**Author:** ![Eyal\_Hasson](https://avatars.discourse-cdn.com/v4/letter/e/9f8e36/32.png) [@Eyal\_Hasson](https://community.wowza.com/u/Eyal_Hasson)\
**Post date:** [June 23, 2015, 5:43pm UTC](https://community.wowza.com/t/live-streaming-freezes/35210/3 "2015-06-23T17:43:02Z")

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Sorry, I forgot to mention - the logs are clean. No trace of any problem related to this.

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**Author:** ![sal\_jefferson](https://avatars.discourse-cdn.com/v4/letter/s/6de8d8/32.png) [@sal\_jefferson](https://community.wowza.com/u/sal_jefferson)\
**Post date:** [June 23, 2015, 9:46am UTC](https://community.wowza.com/t/live-streaming-freezes/35210/4 "2015-06-23T09:46:46Z")

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In that case you should open a ticket for the fastest troubleshooting assistance.

Please follow this guide and send requested information to support@wowza.com. Also include a link to this thread as reference:

[How to create a compressed zip file in Windows, OS X, and Linux](https://www.wowza.com/docs/how-to-create-a-compressed-zip-file-in-windows-os-x-and-linux)

Regards,

Salvadore